Planned outage on July 23, 2023​

July 04, 2023

On Sunday, July 23, 2023, we will undergo a planned systems outage as we increase all driver's licence numbers from seven to eight digits.

We anticipate running out of seven-digit driver's licence numbers by the fall of 2023, and we are carrying out this change to ensure that we can continue to provide service to British Columbians.

To ensure a smooth transition, all ICBC systems will be unavailable on July 23, and they will be available again at the start of business day on Monday, July 24, 2023.

During this time, British Columbians will not be able to access services such as:

• Renewing and making changes to an existing insurance policy

• Registering a new vehicle

• Booking a road test

• Reporting and checking the status of a claim

• Obtaining a driver's abstract

• Obtaining a vehicle history report 

We recognize there is never an ideal time for an outage, but we assure you that this outage is necessary to ensure a smooth customer experience. We aim to complete the transition as quickly as possible and we appreciate your patience. 

If your insurance policy is expiring on July 23 and you wish to renew, we recommend you renew online, in-person or over the phone on or before July 22. As a reminder, if you park or drive a car that does not have valid insurance, you risk not being protected in the event of a loss. 

Learn more about eight digit driver's licences​.