Claims
Manage your claim
If you've already reported a claim, you can sign in to check details, provide information and upload supporting documents.
Report a claim
If you haven't reported, here's how to report a claim.
Temporary Claims call centre closure
Due to required maintenance, our online claims service will be unavailable from Saturday, May 3 at 11 p.m. to 4 a.m. on Sunday, May 4. You can still report a claim by phone at 604-520-8222 or toll-free at 1-800-910-4222. We apologize for any inconvenience and thank you for your patience.
Sign in to view claim details and upload documents
Before you can use this tool, you'll need to verify your identity via sign-in.
With this tool, you can:
View details of your claim
When you sign in, you can view certain details of your claim, such as:
Claim representative's information: The name and phone number for the claim representative assigned to your claim.
Assessed responsibility: This is the degree of responsibility assigned in a crash.
Deductible: The amount you have to pay toward repairs before your insurance pays for the rest.
Current location of your vehicle if it's not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
Your ICBC insurance coverage at the date of the incident.
The status of reimbursement requests for eligible expenses.
Add supporting information and documents
When you sign in, you can provide information and upload documents related to your claim, such as:
Details of your repair facility appointment
Photos and video footage of the incident
Receipts for expenses you may have incurred
ICBC forms and/or documentation requested by your claims representative
Please note that it could take a few business days for a claim representative to review uploaded documents. They'll contact you if they have any questions.
