Claims

Check the details of an existing claim and add supporting documents

If you've already reported a claim, you can log in to check certain details ​and upload supporting documents.

Report a claim

If you haven't ​reported, here's how to report a claim.​

Sign in to view claim details and upload documents

Before you can use this tool, you'll need to verify your identity via sign-in.

With this tool, you can:​​

View details of your claim​

​When you log in, you can view certain details of your claim, such as:​

  • Assessed responsibility: This is the degree of responsibility assigned in a crash.

  • Deductible: The amount you have to pay toward repairs before your insurance pays for the rest. 

  • Claim representative's information: The name and phone number for the claim representative assigned to your claim.

  • Current location of your vehicle if it's not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.

  • Your ICBC insurance coverage at the date of the incident.

​Add supporting documents

When you log ​​​in, you can upload documents related to your claim, such as:

  • ​Photos and video footage of the incident

  • Receipts for expenses you may have incurred

  • ICBC forms and/or documentation requested by your claims representative

Please note, it could take a few business days for a claim representative to review uploaded documents. They'll contact you if they have any questions.

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