Claims
Check the details of an existing claim and add supporting documents
If you've already reported a claim, you can log in to check certain details and upload supporting documents.
Report a claim
If you haven't reported, here's how to report a claim.
Log in to view your claim details and upload documents
Our log-in methods have recently changed. You'll need your BC Services Card or your online banking credentials to log in.
Logging in for the first time? Watch our video about your secure log-in options.
With this tool, you can:
View details of your claim
When you log in, you can view certain details of your claim, such as:
Assessed responsibility: This is the degree of responsibility assigned in a crash.
Deductible: The amount you have to pay toward repairs before your insurance pays for the rest.
Claim representative's information: The name and phone number for the claim representative assigned to your claim.
Current location of your vehicle if it's not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
Your ICBC insurance coverage at the date of the incident.
Add supporting documents
When you log in, you can upload documents related to your claim, such as:
Photos and video footage of the incident
Receipts for expenses you may have incurred
ICBC forms and/or documentation requested by your claims representative
Please note, it could take a few business days for a claim representative to review uploaded documents. They'll contact you if they have any questions.
