Claims
Disputes and appeals
Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.
Filing a dispute
If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it. Start here to learn the steps for filing your dispute.
Notice of class action decision
A class action against ICBC regarding accident benefits has been certified by the B.C. Supreme Court.
Freedom of Information requests
For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.
Previous arbitration decisions
ICBC posts the decisions of arbitrators in disputes related to Underinsured Motorist Protection, as required by law.
Looking for how to dispute a ticket?
If you think a ticket was issued unfairly, would like the fine to be reduced or the payment delayed, see Disputing a ticket.
