About ICBC

Fairness officer

The fairness officer gives you another opportunity to be heard if your issue hasn't been resolved through a manager or the Fair Practices Office at ICBC.  

If you've completed the earlier steps in ICBC's fairness process and are still dissatisfied, you can submit a request through the fairness officer website.

The fairness officer was appointed by the B.C. government to replace the former ICBC fairness commissioner in 2021.

More information