About ICBC
Contact us
Whenever and wherever you are, we’re here to help you.
Frequently asked questions
Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Online services
Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim, pay certain tickets, access your driving record and update your address.
Autoplan insurance
Your local Autoplan broker is a licensed professional who can help you with most insurance and registration services, including:
Buying, renewing* or cancelling a policy
Changing your coverage
Registering and licensing your vehicle
Information about our Autoplan payment plan and how to sign up
*Note: You may be able to renew your insurance online.
If you have questions about moving your vehicle to B.C., cancelling your insurance from out of province, or any discounts, surcharges or refunds on your insurance premium, call us:
B.C., Canada and the U.S.
1-800-663-3051
Lower Mainland
604-661-2800
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
