Responsibility assessment disputes

Talk to your ICBC claims representative

Talk to your claims representative. It’s important that both of you understand all of the factors taken into account. It's also your opportunity to bring up anything that you may have forgotten when filing your claim, or ask questions about how the assessment was determined.

​If you have not received the notification of responsibility letter or have a dispute unrelated to responsibility, please contact your claims representative.

If you have received the notification of responsibility and still don’t agree with the assessment made by your claims representative, you can ask for a secondary review by emailing [email protected]​. 

Once your request is received, ICBC will review the responsibility assessment made about your claim and reach out to discuss the decision. You will also receive, in writing, a detailed responsibility assessment.

Note: To be eligible for a secondary review, please submit your request within 90 days of the date of​ your notification of responsibility.​

File a dispute with the Civil Resolution Tribunal

If, after contacting ICBC and receiving your detailed responsibility assessment, you're unsatisfied with the responsibility assessment made by ICBC, you can file a dispute with the Civil Resolution Tribunal.​

In most cases, you have 90 days from the date on the detailed responsibility assessment to file a dispute.

The CRT is independent of ICBC and can help to resolve disputes without the need for legal representation. Find out more about filing a dispute and how the CRT can help.

Dispute your claim in court

If you choose not to file a dispute with the CRT, you can dispute your responsibility assessment in small claims court or B.C. Supreme Court. Please note, cases in Supreme Court may take many years to resolve, and the court will have the final say in the matter. If a judge or the CRT changes a responsibility decision made by ICBC, we will adjust your assessment to match the ruling.