Service Alert
Postal dispute:
The ongoing labour dispute at Canada Post may cause minor delays in the delivery of ICBC-related mail. ICBC has plans in place to minimize disruption and to maintain a high level of customer service. Thanks for your patience.
Last updated Wednesday, Oct 31, 2018 04:39 PM

Claims

Find a Service Location

Transportation while your car is being repaired

If your vehicle can’t be driven, is unsafe to drive, or is being repaired as a result of a claim, you may qualify for a rental vehicle or reimbursement of public transit or taxi fares.

Coverage for rental cars and taxis

If you purchased Loss of Use coverage, whether on its own or as part of the RoadStar or RoadSide Plus package, you may be entitled to:

  • rent a substitute vehicle, or
  • be reimbursed for taking taxis or public transportation.

With Loss of Use coverage, you can start using substitute transportation immediately after your claim is accepted.

Coverage limits

This coverage has maximum per-day and total limits. Talk to your adjuster for more details.

If the other driver is at fault

If you don't have Loss of Use coverage, you would likely still be entitled to a substitute vehicle if the other driver is found to be at fault.

Receipts

Keep your receipts. You will need them to claim the expenses.

Recommended car rental companies

You can choose any car rental company, but if you live in an area listed below, we recommend using one of ICBC's preferred suppliers. You'll get benefits such as:

  • low daily rates
  • free pick-up/drop-off service, and
  • unlimited kilometres. 

Buget rental company 

• Campbell River
• Castlegar
• Courtenay
• Cranbrook
• Duncan
• Kamloops
• Kelowna
• Nanaimo
• Nelson

• Parksville
• Penticton
• Port Alberni
• Port Hardy
• Prince George
• Salmon Arm
• Tofino
• Trail
• Vernon

 

Hertz rental company 

 • Lower Mainland
 • Victoria

 Ron Ridley rental company
 • Williams Lake