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​​​​Disputes and appeals

Your experience matters to us. If you have concerns about your claim, we'll do whatever we can to make it right.

Filing a dispute 

If you don't agree with an assessment or decision we've made about your claim, you have options for disputing it.​

Responsibility assessment disputes

If you disagree with your responsibility assessment, here's how to dispute it.

Settlement disputes

If you're not satisfied with the amount we offer to settle your claim, you may dispute the offer.

Vehicle valuation disputes

If your vehicle is not repairable and you're not satisfied with the determined value, you have options.

Denied benefit disputes

If you don't agree with ICBC's decision to deny a benefit, you have options for disputing it.

Freedom of Information requests

For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.

Previous arbitration decisions

ICBC posts the decisions of arbitrators in disputes related to Underinsured Motorist Protection, as required by law.