Bills and refunds
If you have questions about a bill, including discounts or surcharges, or a refund, call us:
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.
1-800-663-3051
Received a cheque?
If you've received a cheque in the mail from ICBC and don't know why, it could be:
A refund, if you cancelled your policy.
A premium reduction after you proved your driving history from another province or country.
Note: Check our unclaimed funds database if you think you may have unclaimed money owed to you.
Set up direct deposit to receive refunds faster.
Outstanding debt
If you have outstanding debt with us, please call Account Services.
Hours
Monday–Saturday
8 a.m.–6 p.m.
Lower Mainland
604-661-2723
Rest of B.C., Canada and the U.S.
1-800-665-6442
Autoplan payment plan
If you have any questions about our payment plan or how to sign up, please contact your Autoplan broker.
You can request to defer a payment online. If you’re not eligible for a payment deferral because your payments are not up to date or you’ve already requested a deferral this term, call Account Services to discuss your payment options.
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.
1-800-663-3051
