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Last updated Wednesday, Oct 31, 2018 04:39 PM

Claims

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Getting a damage estimate

After making a claim, you may need to get a damage estimate. The estimate indicates how much it's likely to cost to repair your vehicle.

Where to get your estimate

Estimates are either done at

When you make your claim, we let you know where you may get the estimate done.

After carefully examining the damage to your vehicle, the estimator writes up an estimate of the repairs needed and their cost. The repairs are then completed according to the estimate.

c.a.r. shop repairs are guaranteed

c.a.r. shop VALET facilities do damage estimates for ICBC as well as repairs. So, unless your estimate has to be done at a claim centre (we'll let you know if it does when you report your claim), you can get the estimate and repairs done in one convenient place.

By taking your vehicle to an ICBC-accredited c.a.r. shop or c.a.r. shop VALET facility, your repairs are guaranteed for as long as you own your vehicle.

If you prefer, you may take your vehicle to a repair shop that's not ICBC-accredited. However, you should check with the shop about its guarantee (if it offers one).

Towed vehicles

When a vehicle is towed away after a crash, it's usually kept in storage until an ICBC estimator can examine it. At a crash scene, the police coordinates with an ICBC towing company (if possible) to move your vehicle back to their storage facility for safe keeping.

If your vehicle is not stored near an ICBC location, we may request to tow your vehicle to an ICBC-accredited c.a.r. shop VALET repair facility of your choosing for inspection.

Choosing a tow company

There are many towing companies to choose from, so to determine if a tow company is ICBC-approved, you can ask if they are an ICBC supplier. This means that the towing company meets our minimum requirements on licensing, insurance and storage facilities, including the municipal jurisdiction requirements which they do business in. 

Two-year time limit

Generally, you’ll have two years from the date of your incident to complete your repairs. Speak to your claim adjuster about your specific situation.

Writeoffs

Sometimes it costs more to repair a vehicle than the vehicle is worth. When this happens, we usually have to write it off as a total loss and pay the owner an amount based on the vehicle's actual cash value at the time of loss. Find out more about Write-offs.