About ICBC

Contact us

Wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge testreport a claim​, pay certain ticketsaccess your driving record and update your address.

Icon phoneBy phone      

Lower Mainland 

Rest of B.C., Canada and the U.S. 

For inq​uiries regarding claims history or driver's abstracts, you can retrieve your records at any time online or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.    

icon-locationIn person   

Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​

Monday to Friday 
8:30 a.m. - 4:30 p.m.   

Locate a Driver Licensing Office or another service near you. See our holiday hours.

icon-mail-contactHave a question?

Tip: You may want to check our frequently asked questions first.

Please note that if your question requires us to access your personal information, you will need to call us.

icon-talk-contactJoin our panel

Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.

Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.​