About ICBC

Contact us

Wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

Online services​

Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge testreport a claim​, pay certain ticketsaccess your driving record and update your address.

Complete licensing and ID services online 

In just a couple of clicks, you can book a road test or a knowledge test, access your driving record and update your address

If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.   

Book an appointment at a driver licensing office   

If you can't complete your task online, please book an appointment at a driver licensing office. 

By phone​    ​

If you are unable to book an appointment, can't complete your task or find the information you need online, or have questions about licences and IDs, road tests or knowledge tests, try calling us. 

Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times. 

Toll free in B.C., Canada and the U.S.  


Lower Mainland


Greater Victoria


Other countries

We accept collect calls.

Hours of operation 

  • Monday to Friday: 8 a.m. to 6 p.m. 

  • Saturday: 9 a.m. to 5 p.m. 

  • Sunday: Closed 

Callback service is available.