About ICBC
Contact us
Whenever and wherever you are, we’re here to help you.
Frequently asked questions
Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Online services
Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim, pay certain tickets, access your driving record and update your address.
Complete licensing and ID services online
In just a couple of clicks, you can book a road test or a knowledge test, access your driving record and update your address.
If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.
Book an appointment at a driver licensing office
If you can't complete your task online, please book an appointment at a driver licensing office.
By phone
If you are unable to book an appointment, can't complete your task or find the information you need online, or have general questions about licences and IDs, road tests or knowledge tests, try calling us.
Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.
Toll free in B.C., Canada and the U.S.
1-800-950-1498
Lower Mainland
604-982-2250
Greater Victoria
250-978-8300
Other countries
250-978-8300
We accept collect calls.
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
Callback service is available.
Complete licensing and ID services online
In just a couple of clicks, you can book a road test or a knowledge test, access your driving record and update your address.
If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.
Book an appointment at a driver licensing office
If you can't complete your task online, please book an appointment at a driver licensing office.
By phone
If you are unable to book an appointment, can't complete your task or find the information you need online, or have general questions about licences and IDs, road tests or knowledge tests, try calling us.
Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.
Toll free in B.C., Canada and the U.S.
1-800-950-1498
Lower Mainland
604-982-2250
Greater Victoria
250-978-8300
Other countries
250-978-8300
We accept collect calls.
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
Callback service is available.
