Service Alert
Postal dispute:
The ongoing labour dispute at Canada Post may cause minor delays in the delivery of ICBC-related mail. ICBC has plans in place to minimize disruption and to maintain a high level of customer service. Thanks for your patience.
Last updated Wednesday, Oct 31, 2018 04:39 PM

About ICBC

Find a Service Location

Contact us

Whenever and wherever you are, we’re here to help you.

Frequently asked questions

Get answers to common questions raised by customers just like you.

Personal questions  

To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.

General inquiries

 

 By phone

Toll free in ​B.C., Canada and the U.S.
1-800-663-3051

Lower Mainland
604-661-2800

 

Monday to Friday

8:00 a.m. - 6:00 p.m.

Saturday
9:00 a.m. - 5:00 p.m.

For inquiries regarding claims history or driver's abstracts, you can retrieve your records online 24/7 or call during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m.

 In person

Head Office
151 West Esplanade
North Vancouver, BC
V7M 3H9​

 

Monday to Friday
8:30 a.m. - 4:30 p.m.

Saturday, Sunday and statutory holidays
Closed

 
Locate a Driver Licensing Office or another service near you. 

 Have a question?

Tip: You may want to check our Frequently asked questions first.

Please note that if your question requires us to access your personal information, you will need to call us. 

Ask a question

 Join our panel

Join our customer advisorypanel to share your opinions on the products, services and policies that are most likely to affect you.

Join now

 

Customer phone surveys

Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above. 

Your driver's licence

Driver licensing info line

This line is your best resource when you have questions about your driver's licence, driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement. 

B.C., Canada and the U.S.​​1-800-950-1498​
​Greater Victoria
250-978-8300​
Other countries​
250-978-8300 
We accept collect calls.​

You can also find lots of information on these topics in driver licensing. 

Book your road test

Ready to take a road test to get your Class 5, 6, 7, 8 or commercial-class licence? Book your road test.

Planning a visit to one of our driver licensing offices?

Find a driver licensing office near you​, and check out the best times to visit​.​​

Your claim

Report a claim

Wherever you are, you can report your claim online or by phone 24 hours a day, every day.

​Online​Report a claim online
Lower Mainland​604-520-8222
​Rest of B.C., Canada and the U.S.A.​1-800-910-4222

Check the details of a claim

If you’ve filed a claim with us, you can check the details of your claim at any time.

Your insurance

Autoplan insurance

Your local Autoplan broker is a licensed professional who can help you with most insurance services, including:

  • buying, renewing or cancelling a policy
  • changing your coverage
  • registering and licensing your vehicle.

Discounts and surcharges

If you have questions about any discounts or surcharges on your insurance premium (your claim-rated scale position), call us: 

​B.C., Canada and the U.S.
​1-800-663-3051
​Lower Mainland​604-661-2800
Vehicle claims history reports

Vehicle damage and claims history reports

We want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying over the phone during regular office hours from Monday to Friday between 8:00 a.m. and 5:00 p.m. Or get a vehicle history report online.

​Rest of B.C.​1-800-464-5050
​​Lower Mainland​604-661-2233
Billing and refunds

Bills and refunds

Customer Contact can answer your questions about a bill, refund or money you owe.  

​B.C., Canada and the U.S.​1-800-663-3051
​​Lower Mainland​604-661-2800

Received a cheque?

If you've received a cheque in the mail from ICBC and don't know why, it could be: 

  • a refund, if you cancelled your policy.
  • a premium reduction after you proved your driving history from another province or country.

Note: Check our unclaimed funds database* if you think you may have unclaimed money owed to you.

*This application does not currently function in Internet Explorer (IE). Please try another web browser.

Complaints

Make a complaint

Not satisfied with the service you've received from us? We want to make it right. Whether it's a claim concern, a payment issue or a problem with how we treated you, there are opportunities for dialogue.

The first way to raise your complaint is to contact the manager at the office you were dealing with. In many cases, he or she may be able to resolve it quickly. 

If not, there are other options to help you. We're here to listen.

Raise a concern about a claim

Don't think you're at fault? Not happy with your repairs? Here's how to raise your concerns:

Dispute a ticket

We collect fines on behalf of the provincial government. Learn how to dispute your ticket or amount of the fine.

Privacy concerns

Our Privacy and Freedom of Information department is here to help. Learn how to make a privacy complaint.

Other concerns


ICBC's fairness process is here to help you resolve any other complaints.  
Witness reports and fraud tips

Witness reports and fraud tips

​Have you witnessed a crash? Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.

Fill in our online form

Use our online form to file a witness report.

Witness report form

Or, do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing or vehicle registration – is an issue we take very seriously. Please call us on our confidential Witness/Tips line to report a fraud tip.

Call us

Our confidential Witness/Tips line operates 24 hours a day, 7 days a week.

​B.C., Canada and the U.S.​1-800-661-6844
​​Lower Mainland​604-661-6844
Human resources

Human resources at ICBC

Contact an HR representative directly by email or phone for any inquiries related to job applications, employment verification or to learn more about working at ICBC.

By email

Get answers to your questions by contacting an HR representative directly via email.

Email HR

By phone

Hours

Monday - Friday
8:30 a.m. - 4:30 p.m.



Lower Mainland
604-982-6675

Canada and U.S.
1-844-982-6675


 

​Telephone, email and text message fraud

ICBC is warning customers of scams on various channels that appear to be from ICBC. Messages may ask you to provide banking information or other personal information, or for you to click on a link for a refund. ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds. 

Tips to avoid being a victim:

  • Don't click links, especially if it's sent from someone you don't know. But also be aware that sometimes a scam text could also look like it's coming from someone you do know.

  • Don't respond to messages that ask you to provide private or financial information.

  • Never reply to a suspicious text message without doing your research and verifying the source.

  • Never call a phone number from an unknown texter.

  • Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.

  • If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.

Customers that have received a phishing text are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.