Service Alert
Postal dispute:
The ongoing labour dispute at Canada Post may cause minor delays in the delivery of ICBC-related mail. ICBC has plans in place to minimize disruption and to maintain a high level of customer service. Thanks for your patience.
Last updated Wednesday, Oct 31, 2018 04:39 PM

About ICBC

Find a Service Location

​Language services

We can speak with you in your language about your claim, insurance or driver licensing needs.

If you're new to B.C. or if English isn't your first language, we're here to help. We offer free, over-the-phone interpretation services in 170 languages, and two language lines (Chinese and Punjabi).

 

​Over-the-phone interpretation

Simply contact us by phone and within a few minutes we can connect you with an interpreter to help communicate with our customer service representatives in your language. Service is available in 170 languages

​​For claims enquiries:
  • Available 24/7
​​For insurance and driver licensing enquiries:
  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 5 p.m.

Chinese and Punjabi language lines

Speak immediately to an interpreter in your language.

  • Chinese line (Cantonese and Mandarin):
    1-855-813-2121

  • Punjabi line: 1-866-906-6163


​For claims enquiries:

  • Call toll-free from 8 a.m. to 8 p.m., seven days a week.

For insurance and driver licensing enquiries:

Call toll-free:

  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 9 a.m. to 5 p.m.

Interpreter services at driver licensing offices

If you're visiting a driver licensing office and English isn't your first language, we have interpreter services available at select locations. We can connect you with an interpreter on the phone to help you speak with our customer service representatives.

Interpreter services are not available for road tests.

See our Interpreter service driver licensing locations.

Document translation

While we are unable to provide document translation, ICBC-approved translators or Consulates located in B.C. can translate documents such as your licence or driving record if it is in another language.

Note: These translators do not work for ICBC and there may be other translators not listed who are also ICBC approved. Fees may be charged for translation services.

Tip: Choosing a translator

Not all translators are able to translate in both directions (for example, both English to Arabic, and Arabic to English). Please confirm the translator you choose is approved to translate in the direction required.

​I speak...

African

African
Akan
Amharic
Bambara
Berber
Bilen
Creole
Creole - Cape Verdean
Creole - West Africa
Dyula
Fante
Ga
Hausa
Igbo
Kikuyu
Kinyamulenge
Kinyarwanda
Kirundi
Kissi
Kiswahili
Krahn
Krio
Kunama
Lingala
Luganda
Luhya
Malagasy
Mandingo/ Mandinka
Nuer
Nupe
Nyanja
Oromo
Shona
Somali
Susu
Swahili
Tigre
Tigrinya/ Eritrean
Twi/ Asante
Wolof
Yoruba
Zulu



Asian

East Asian & Pacific
Bahasa
Bikol
Burmese
Cantonese/ Yue
Cebuano
Chin-Hakka
Fukianese
Fuzhounese
Hakka
Ilocano
Ilonggo
Indonesian
Japanese
Kapampangan
Karen
Karenni
Khmer/ Cambodian
Korean
Kyrgyz
Lao
Malay
Mandarin
Mien
Min Han
Mongolian
Shanghainese
Samoan
Tagalog
Taiwanese
Tajik
Thai
Tongan
Toisan
Uzbek
Vietnamese
Visayan
Waray

East Indian
Bengali
Gujarati
Hindi
Malayalam
Marathi
Nepali
Punjabi
Sanskrit
Sindhi
Sinhala
Tamil
Telugu
Tibetan
Urdu

Middle East
Arabic
Aramaic
Assyrian
Azeri-Azerbaijani
Chaldean
Dari
Farsi/ Persian
Hebrew
Kurdish
Kurmanji
Pashto/ Afghan
Turkish
Turkmen
Yazidi

European

Germanic
Afrikaans
Danish
Dutch
English
Flemish
Frisian
German
Icelandic
Low German
Norwegian
Swedish
Yiddish

Romance
Catalan
Creole (Haitian)
French
French CDN
Italian
Latin
Moldavian
Portuguese
Romanian
Sicilian
Spanish

Slavic
Belorussian
Bosnian
Bulgarian
Croatian
Czech
Macedonian
Polish
Russian
Serbian
Serbo-Croatian
Slovakian
Slovenian
Ukrainian

Other European
Albanian
Armenian
Estonian
Finnish
Georgian
Greek
Hungarian
Latvian
Lithuanian
Maltese
Uyghur

Indigenous

North American
Algonquian
Chipewyan
Cree
Cree-James Bay
Cree-Plains
Cree-Swampy
Cree-Woodlands
Dene
Dogrib
Inuktitut
Micif
Micmac
North Slavey
Ojibway
Oji-Cree
Slavey
South Slavey