ICBC statement on PwC operational review

February 09, 2018

ICBC has received the operational review pdf conducted by PwC Canada on behalf of the Attorney General and Minister responsible for ICBC, David Eby, and we are committed to closely looking at the recommendations which have the potential to reduce our claims costs.

Government and ICBC have already taken action on two of the key recommendations from PwC – an increase in accident benefits and a shift to a proactive injury care recovery model – which were both part of the major changes announced earlier this week.

ICBC will be moving forward in the coming weeks with PwC's recommendation to begin discussions with industry about a redesign of ICBC's current material damage supplier programs, with a goal of establishing a more appropriate tiering of our suppliers.

We are committed to working with our material damage partners, and the industry associations, to increase efficiencies, reduce costs and ensure that our customers continue to receive the highest standards of vehicle repairs at the best market value.

Getting ICBC back on stable financial footing for the benefit of all British Columbians is a top priority for both government and ICBC, and we are committed to continuing to look at ways to achieve that.