ICBC's Service Plan provides an overview of our three-year plan to fulfill responsibilities for providing auto insurance, driver licensing, and vehicle registration and licensing services.
This Service Plan discusses our corporate strategy and sets out our performance accountability to the public by describing:
ICBC's Corporate Strategy focuses on four key goals:
For each goal, specific strategies are established to guide the corporation. Measures are defined and targets are set to enable performance to be measured for these goals.
Download the 2020/21 - 2022/23 Service Plan.