ICBC introduces changes to driver licensing services to better support Indigenous Peoples

September 25, 2025

As we approach the National Day for Truth and Reconciliation on September 30, ICBC is sharing new services that are available to help make driver licensing more accessible and inclusive for Indigenous people. These changes are part of ICBC’s lasting commitment to advancing Reconciliation through meaningful actions as outlined in ICBC’s Reconciliation Action Plan.

Indigenous customers can now call ICBC’s dedicated support phone line at 1-844-978-8307 to connect with knowledgeable, supportive and culturally sensitive staff who provide guidance on driver licensing services.

Customers can now request the gender of their driver examiner for a more comfortable road test experience. We’ve also adjusted our road test routes to avoid culturally sensitive and potentially triggering locations, where possible. These changes are intended to foster a respectful and safe environment for Indigenous people. For more information, visit icbc.com/IndigenousServices.

“These changes are just the beginning – we acknowledge that we are in the early stages of our Reconciliation journey and recognize that there is much more work to be done,” said Joanne Stone-Campbell, ICBC’s associate director of Indigenous Relations. “Driver licences can open many opportunities—providing identification, safety, independence, and better access to education and employment opportunities. We’re committed to making our services more equitable for Indigenous people and moving Reconciliation forward through meaningful actions that ensure our services better support Indigenous Peoples.”

“Getting a driver’s licence is an important part of life for many people, and it’s vital that everyone feels safe and supported when accessing licensing services,” said Niki Sharma, Attorney General. “By providing services that are supportive and culturally respectful, we’re creating a more equitable environment for Indigenous people where they can feel welcomed and valued. When services are inclusive, they work better for everyone.”

We established an Indigenous Advisory Council in 2023 to guide our approach to Reconciliation and to ensure Indigenous voices, values and perspectives are reflected in our policies, products and services. The Council is made up of external Elders/Knowledge-Keepers and an Indigenous youth representative, as well as representatives from the Indigenous Relations department at ICBC, an Indigenous employee representative, Jason McDaniel, ICBC’s interim president and CEO, and Chris Tupper, vice president of customer experience and public affairs.

ICBC’s journey toward meaningful Reconciliation has many facets and is guided by the Reconciliation Action Plan, which outlines the tangible steps we’re taking. The plan is available at icbc.com/Reconciliation.