Important information for wildfire victims in B.C.

July 02, 2021

ICBC has a streamlined process for acquiring replacement I.D. and reporting a claim

First off, our hearts and condolences go out to the community of Lytton. The devastation caused by an uncontrollable wildfire this week is unimaginable. Many people have lost everything in a matter of minutes. There are also other areas in B.C. where the wildfire risk remains high.

We have put together a plan to assist wildfire victims as much as possible in this very troubling and stressful time.

ICBC has reached out to evacuation centres so evacuees without identification can be informed about how to obtain replacement government issued ID that may have been left behind during the evacuation process.

ICBC will issue a replacement identification for free without the customer needing to present identification to process the transaction (some exceptions may apply)​. This process is in place for acquiring a replacement Driver's Licence, BC Services Card and BC Identification.

This can be done by calling 1-800-950-1498. We're here to help Monday-Friday from 8am to 6pm or Saturday from 9am to 5pm. You can also visit the nearest Driver Licensing Office. Office hours and locations can be found at: Find a service (

For ICBC customers who need to report a claim related to wildfire damage, it can be done online at Report a claim ( or by phone at any time. To report a claim over the phone call 1-800-910-4222.

ICBC is paying close attention to the unfolding situation in Lytton and is monitoring other potential wildfire and flood threats in B.C. to assist customers and communities as quickly as possible.

Media contact:

Greg Harper​

Related links:

Checklist for people affected by B.C.'s wildfires