If you're not happy with the service you've received from us, we want to work with you to make it right.
If you want to dispute a decision related to your claim, such as a responsibility (fault) assessment, find out about how to proceed on our
Appeals and disputes page.
When you have unresolved questions or concerns, talk to us. We'll look into your issue and do our best to find a solution.
Here are the steps that can help get the dialogue started.
If you're not happy with the service you've received, we encourage you to start by contact the manager or supervisor at the ICBC office you've been dealing with.
The manager or supervisor can:
In many cases, they'll be able to resolve your issue quickly.
If the manager/supervisor wasn't able to resolve your issue, or you used an appeal process but aren't satisfied, our customer relations department can help.
A customer relations advisor can:
We also work with these agencies to help resolve ICBC-related complaints and questions:
Monday to Friday:8:30 a.m. - 4:15 p.m
If you're not satisfied with our responses after going through the channels above, you may want to write to Peter Burns, Q.C., ICBC's fairness commissioner.
The fairness commissioner can:
Find out more about ICBC's fairness commissioner
If the fairness commissioner can't resolve your concerns, there's still another step to consider. The B.C. Ombudsperson may look at your issue and make recommendations to ICBC.
Learn about the Office of the Ombudsperson
Do you supply goods or services to ICBC? If you have a complaint, please let us know so we can try to address your concerns.
Learn about the steps to address supplier complaints
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