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Raising your complaints

We're committed to our customers. If you're not happy with the service you've received from us, or a decision, procedure or policy, we want to work with you to make it right.

For issues with a claim, including repairs, fault decisions or settlement offers, visit claims feedback and appeals. You'll find lots of information about how to escalate your concerns.

Fairness process

We're here to listen. When you have unresolved questions or concerns, you'll have our attention. We'll explain what's behind your issue, and we'll work to find to find a solution. 

Here are the steps that can help get the dialogue started. 


Supplier complaints

Do you supply goods or services to ICBC? If you have a complaint, please let us know so we can try to address your concerns.

Learn about the steps to address supplier complaints