Frequently asked questions
Vehicle damage and repairs
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Call 1-800-910-4222 before authorizing any repairs outside the province. Find out if your car can be repaired where you are or whether it will need to be brought back to B.C.
Some repair shops outside B.C. may not direct bill ICBC. You might have to pay for the repairs first and request reimbursement.
Make sure you keep a copy of the repair shop's bill and supporting invoices for parts and materials for your reimbursement request.
If only one piece of glass is damaged and there is no other vehicle damage, you can bring your vehicle to an ICBC Glass Repair Program facility. If there are no Glass Repair Program facilities in your area, please call us to report your claim.
Our Comprehensive coverage covers damage caused by falling or flying objects. Speak to your Autoplan broker to find out if you’re covered.
