What you need to know about the care-based approach to auto insurance.
Tia's story
“Initially, many people advised me to hire a lawyer and avoid dealing directly with ICBC due to the complexity and stress often associated with insurance claims. To my surprise and immense relief, (my specialist) has been nothing short of outstanding in his role. His proactive communication, clear guidance, and genuine concern for my well-being have been invaluable during this difficult time.”
Tia was a pedestrian, crossing the street, when she was hit by a driver turning left. She suffered injuries and emotional trauma as a result of the crash. ICBC’s support and recovery team helped prioritize Tia’s physical and mental recovery, providing her with access to acupuncture treatments, among others, and making sure Tia was compensated for her travel to medical appointments. ICBC’s goal is to help anyone injured in a crash recover to their fullest through early access to benefits.
Derek's story
“This system is so much better because people are looked after right from the start. You can get the help you need right away. There’s no waiting for a court case to settle things. There’s a lot more money to go around to take care of people properly. (My specialist) treats me like he treats a member of his family. You feel like someone is in your corner working in your best interest.”
Derek was involved in a motorcycle crash that left him very seriously injured and on a long road to recovery. Through ICBC, Derek can access the treatments and equipment he needs to regain his mobility, along with counselling support.
We know collisions can result in devastating, life-altering and permanent injuries. We have a dedicated team available to help our most seriously injured customers get the care and support they need for their recovery.
Lee-Anne's story
“There was no stress on the family. There was a formula, it was all done. You can’t put a price on someone’s life. They really helped us when we were struggling. I needed to be there with my mom, to say goodbye, to travel back and forth and help my son with his graduation, and I wouldn’t have had the opportunity to do any of that if you guys weren’t supporting me.”
Lee-Anne’s mother was a passenger in a car that was hit by an oncoming vehicle. Following the crash, her mother spent weeks in intensive care but tragically died from her injuries. Through the ordeal, Lee-Anne was supported with ICBC benefits to cover travel between home and the hospital hours away, so she could be by her mother’s side. Following her mother’s death, Lee-Anne and her family were able to access benefits to cover funeral expenses and grief counselling, as soon as they needed it.
What is Enhanced Care?
What you need to know about the care-based approach to auto insurance.
Review the care and recovery benefits
These benefits are available to every British Columbia resident who is injured in a crash, no matter who is responsible.