For answers to many common questions about ICBC, see our frequently asked questions.
Note: To protect your privacy, for questions or concerns about a driver's licence or insurance claim, please contact us by phone or regular mail.
Please contact us by phone, e-mail or regular mail.
Call centre hours: 8 a.m. – 7 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturday.
151 West Esplanade
North Vancouver, B.C. V7M 3H9
Hours: 8:15 a.m. – 4:30 p.m., Monday to Friday
Closed Saturday, Sunday and statutory holidays
Claim centres
Driver licensing offices
For information about our fairness process and how to dispute, call us at 604-661-2800 or toll-free at 1-800-663-3051 or refer to our section on complaints about your claim.
Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.
More information about how to make a claim.
Please call Customer Service (Accounts):
Lower Mainland: 604-661-2800
Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051
Note: Try searching our unclaimed funds database if you believe you may have unclaimed money owed to you.
Contact your local Autoplan broker for most insurance services, including:
If you have concerns about your Claim-Rated Scale (CRS) position, please call Customer Contact at 604-661-2800 in the Lower Mainland, or 1-800-663-3051 outside the Lower Mainland.
Have you witnessed an accident? Use our witness information form or call our Witness/Tips line.
Do you suspect someone is lying to or misinforming ICBC?
Please let us know by calling our confidential Witness/TIPS Line:
See Driver Licensing for more information.
Visit the BCID section for details on B.C. identification cards.
If you still have questions, you can call:
Call centre hours: 8 a.m. – 7 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturday.
Ready to take a road test for a Class 5, 6, 7, 8 or commercial-class licence? Here's how to book your road test appointment.
For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. This link will explain your options before you buy.
To purchase, please call: