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Contact us

Note: If you have questions or concerns about a driver's licence or insurance claim, please contact us by a secure means such as phone or regular mail in order to protect your privacy.

General inquiries

Please contact us by phone, email or regular mail.

  • B.C. Lower Mainland: 604-661-2800
  • Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051

Call centre hours*

  • Monday to Friday 8 am – 7 pm
  • Saturday 9 am – 5 pm

*Hours are Monday to Friday 8 am - 5 pm if you're booking a road test or ordering a vehicle history report by phone.

Driver licensing

For questions related to your driver licence, such as driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement, please call the driver licensing information line:

  • Greater Victoria: 250-978-8300
  • Elsewhere in B.C., Canada and the U.S.: 1-800-950-1498
  • Other countries: 250-978-8300 (We accept collect calls.)

ICBC locations and hours of service

Head office address

151 West Esplanade
North Vancouver, B.C.
V7M 3H9

Head office hours

  • Monday to Friday 8:15 am – 4:30 pm
  • Closed Saturday, Sunday and statutory holidays

Find a location

Driver licensing

For questions related to your driver licence, such as driver suspensions, prohibitions, medical requirements, the Interlock program, vehicle impoundment or driver licence replacement, please Call the driver licensing information line:

  • Greater Victoria: 250-978-8300
  • Elsewhere in B.C., Canada and the U.S.: 1-800-950-1498
  • Other countries: 250-978-8300 (We accept collect calls.)

For answers to common questions, see driver licensing

Book your road test

Ready to take a road test to get your Class 5, 6, 7, 8 or
commercial-class licence?

Book your road test » 

Enhanced driver licence (EDL) or id card (EIC)

Book your appointment for an EDL or EIC »

Activate your EDL or EIC »

Report a claim

Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.

  • Lower Mainland: 604-520-8222
  • Elsewhere in B.C., Canada and the U.S.: 1-800-910-4222
  • Report a claim online

More information about how to make a claim »

Fraud tips and witness reports

Have you witnessed an accident? Use our witness information form or call our Witness/Tips line.

Do you suspect someone is lying to or misinforming ICBC? Please let us know by calling our confidential Witness/TIPS Line:

  • Lower Mainland: 604-661-6844
  • Elsewhere in B.C., Canada and the U.S.: 1-800-661-6844

Autoplan insurance

Contact your local Autoplan broker for most insurance services, including:

  • buying, renewing or cancelling a policy
  • changing your coverage
  • plates and registration

If you have concerns about your Claim-Rated Scale (CRS) position, call us.

Customer Contact:

  • Lower Mainland: 604-661-2800
  • Elsehwere in B.C., Canada, and the U.S.: 1-800-663-3051

Bills and refunds

For questions about a bill or funds owed, call us.

Customer Contact:

  • Lower Mainland: 604-661-2800
  • Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051 

Received a cheque in the mail from ICBC? The most common reasons for cheques are:

  • Refunds after cancelling your policy.
  • Premium reductions after proving your driving history from another province or country.

Note: Try searching our unclaimed funds database if you believe you may have unclaimed money owed to you. 

Make a complaint

Not satisfied with the service you've received from us? We want to make it right.

To have your concerns heard, please first contact an ICBC manager. If you're still not satisfied, here are the steps you can take. We are here to listen.

Claims

Don't think you're at fault? Not happy with your repairs?

Here's how to raise your concerns:

Tickets

We collect fines on behalf of the Provincial government.

Here's how you can dispute either your ticket or the amount:

Fairness process

ICBC's fairness process is here to address all other complaints:

Vehicle damage and claims history

For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying.

You can purchase a vehicle history report online or over the phone:

  • Lower Mainland: 604-661-2233
  • Elsewhere in B.C.: 1-800-464-5050

Hours: Monday to Friday 8 am - 5 pm