Note: If you have questions or concerns about a driver's licence or insurance claim, please contact us by a secure means such as phone or regular mail in order to protect your privacy.
Please contact us by phone, email or regular mail.
Call centre hours
Head office address
151 West Esplanade
North Vancouver, B.C.
V7M 3H9
Head office hours
Driver licensing information line:
For answers to common questions, see driver licensing.
Ready to take a road test to get your Class 5, 6, 7, 8 or
commercial-class licence?
Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.
More information about how to make a claim »
Have you witnessed an accident? Use our witness information form or call our Witness/Tips line.
Do you suspect someone is lying to or misinforming ICBC? Please let us know by calling our confidential Witness/TIPS Line:
Contact your local Autoplan broker for most insurance services, including:
If you have concerns about your Claim-Rated Scale (CRS) position, call us.
Customer Contact:
For questions about a bill or funds owed, call us.
Customer Contact:
Received a cheque in the mail from ICBC? The most common reasons for cheques are:
Note: Try searching our unclaimed funds database if you believe you may have unclaimed money owed to you.
Not satisfied with the service you've received from us? We want to make it right.
To have your concerns heard, please first contact an ICBC manager. If you're still not satisfied, here are the steps you can take. We are here to listen.
Don't think you're at fault? Not happy with your repairs?
Here's how to raise your concerns:
We collect fines on behalf of the Provincial government.
Here's how you can dispute either your ticket or the amount:
ICBC's fairness process is here to address all other complaints:
For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying.
You can purcahse a vehicle history report online or over the phone: