Contact Us

For answers to many common questions about ICBC, see our frequently asked questions.

• General inquiries
• ICBC locations and hours of service
• Disputes and claims concerns
• Reporting a new claim
• Bills and refunds
• ICBC insurance services
• Fraud tips and witness reports
• Driver licensing
• Road tests
• Vehicle damage and claims history

Note: To protect your privacy, for questions or concerns about a driver's licence or insurance claim, please contact us by phone or regular mail.

General inquiries

Please contact us by phone, e-mail or regular mail.

• B.C. Lower Mainland: 604-661-2800.
• Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051.

Call centre hours: 8 a.m. – 7 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturday.

ICBC locations and hours of service

Head office

151 West Esplanade
North Vancouver, B.C. V7M 3H9

Hours: 8:15 a.m. – 4:30 p.m., Monday to Friday

Closed Saturday, Sunday and statutory holidays

Other locations

Claim centres
Driver licensing offices

Disputes and claims concerns

For information about our fairness process and how to dispute, call us at 604-661-2800 or toll-free at 1-800-663-3051 or refer to our section on complaints about your claim.

Reporting a new claim?

Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.

• Lower Mainland: 604-520-8222
• Elsewhere in B.C., Canada and the U.S.: 1-800-910-4222

More information about how to make a claim.

ICBC bills and refunds

Please call Customer Service (Accounts):

Lower Mainland: 604-661-2800

Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051

Note: Try searching our unclaimed funds database if you believe you may have unclaimed money owed to you.

ICBC insurance services

Contact your local Autoplan broker for most insurance services, including:

• buying, renewing or cancelling a policy
• changing your coverage
• plates and registration

If you have concerns about your Claim-Rated Scale (CRS) position, please call Customer Contact at 604-661-2800 in the Lower Mainland, or 1-800-663-3051 outside the Lower Mainland.

Fraud tips and witness reports

Have you witnessed an accident?  Use our witness information form or call our Witness/Tips line.

Do you suspect someone is lying to or misinforming ICBC?

Please let us know by calling our confidential Witness/TIPS Line:

• Lower Mainland: 604-661-6844
• Elsewhere in B.C., Canada and the U.S.: 1-800-661-6844

Driver licensing

See Driver Licensing for more information. 

Visit the BCID section for details on B.C. identification cards.

If you still have questions, you can call:

• Greater Victoria: 250-978-8300
• Elsewhere in B.C.: 1-800-950-1498
• Other countries: 250-879-8300 (We accept collect calls.)

Call centre hours: 8 a.m. – 7 p.m., Monday to Friday, and 9 a.m. – 5 p.m. on Saturday.

Road tests

Ready to take a road test for a Class 5, 6, 7, 8 or commercial-class licence? Here's how to book your road test appointment.

Vehicle damage and claims history

For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. This link will explain your options before you buy.

To purchase, please call:

• Lower Mainland: 604-661-2233
• Elsewhere in B.C.: 1-800-464-5050

All other inquiries

• B.C. Lower Mainland: Phone 604-661-2800, or send a fax to 604-646-7400.
• Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051.