ICBC | Injury claims

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If you are injured in a crash, we want to make sure you get the help and support you need.

Learn about the injury claim process, injury payments covered by Accident Benefits, and how to settle your claim if another driver is partially or totally at-fault for the crash.

Learn about all the steps in the injury claim process, including what to do if you have a complaint about your claim.

If you’re injured in a crash, you’re entitled to Accident Benefits.

Ongoing payments covered by Accident Benefits »

If you are injured in a crash and are not at fault, you may be able to claim a settlement payment.

Learn more about settling your injury claim.

H1N1 alert: If you have flu symptoms and are scheduled to see an adjuster, please call ahead and reschedule. Learn more »

Accident Benefits

Insurance payments to cover lost wages, medical/rehabilitation expenses, or compensation to the estate of a fatally injured person. Any B.C. resident who is insured will be paid Accident Benefits, regardless of who caused the crash. These benefits apply to passengers, drivers, pedestrians or cyclists struck by a vehicle if anywhere in Canada or the United States.
At-fault crash

A crash you caused but asked ICBC to pay costs for. Such claims affect your Claim-Rated Scale discount. When costs are relatively low, covering them yourself instead of making a claim may save you money. Ask your ICBC adjuster what would work best for you.