About ICBC
Contact us
Wherever you are, we’re here to help you.
Frequently asked questions
Get answers to common questions raised by customers just like you.
Personal questions
To protect your privacy, please contact us by phone or regular mail if you have a personal question or concern about your driver's licence or insurance claim so we can confirm it’s really you.
Online services
Some of our most popular tasks can be completed online. For example, you can book a road test or a knowledge test, report a claim, pay certain tickets, access your driving record and update your address.
Autoplan insurance
Your local Autoplan broker is a licensed professional who can help you with most insurance and registration services, including:
Buying, renewing* or cancelling a policy
Changing your coverage
Registering and licensing your vehicle
Information about our Autoplan payment plan and how to sign up
*Note: You may be able to renew your insurance online.
If you have questions about moving your vehicle to B.C., cancelling your insurance from out of province, or any discounts, surcharges or refunds on your insurance premium, call us:
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.A.
1-800-663-3051
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
Complete licensing and ID services online
In just a couple of clicks, you can book a road test or a knowledge test, access your driving record and update your address.
If your driver's licence is being mailed to you, use our online card status tracker to find out if it's on the way or still being processed.
Book an appointment at a driver licensing office
If you can't complete your task online, please book an appointment at a driver licensing office.
By phone
If you are unable to book an appointment, can't complete your task or find the information you need online, or have questions about licences and IDs, road tests or knowledge tests, try calling us.
Please note that our online booking tools feature the latest booking information. Our contact centre team are unable to provide any additional dates or times.
Toll free in B.C., Canada and the U.S.
1-800-950-1498
Lower Mainland
604-982-2250
Greater Victoria
250-978-8300
Other countries
250-978-8300
We accept collect calls.
Hours of operation
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 5 p.m.
Sunday: Closed
Callback service is available.
Report a claim
Wherever you are, you can report your claim online or by phone 24 hours a day, every day.
Online
Report a claim online
Lower Mainland
604-520-8222
Rest of B.C., Canada and the U.S.A.
1-800-910-4222
Check the details of a claim
If you’ve filed a claim with us, you can check the details of your claim at any time.
Vehicle damage and claims history reports
When purchasing a vehicle, we want to help you make an informed buying decision. For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. You can order your report over the phone Monday to Friday between 8:00 a.m. and 5:00 p.m. or order a report online.
Online
Get a vehicle history report online
Lower Mainland
604-661-2233
Rest of B.C.
1-800-464-5050
Bills and refunds
If you have questions about a bill, including discounts or surcharges, or a refund, call us:
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.
1-800-663-3051
Received a cheque?
If you've received a cheque in the mail from ICBC and don't know why, it could be:
a refund, if you cancelled your policy.
a premium reduction after you proved your driving history from another province or country.
Note: Check our unclaimed funds database if you think you may have unclaimed money owed to you.
Set up direct deposit to receive refunds faster.
Outstanding debt
If you have outstanding debt with us, please call Account Services.
Hours
Monday–Saturday
8 a.m.–6 p.m.
Lower Mainland
604-661-2723
Rest of B.C., Canada and the U.S.
1-800-665-6442
Autoplan payment plan
If you have any questions about our payment plan or how to sign up, please contact your Autoplan broker.
You can request to defer a payment online. If you’re not eligible for a payment deferral because your payments are not up to date or you’ve already requested a deferral this term, call Account Services to discuss your payment options.
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.
1-800-663-3051
Paying a ticket
You can pay a ticket by phone, in person, or by mail. You may also be able to pay your ticket online.
To pay a ticket by phone, call us Monday to Friday between 8:30 a.m and 4:30 p.m. Please have your driver's licence and credit card number ready.
Online
Pay certain tickets online
Lower Mainland
604-661-2240
Rest of B.C., Canada and the U.S.
1-888-343-2240
If you're not happy with the service you've received from us or need to dispute a decision related to your claim, you have options.
Find out more about filing a complaint or dispute.
Witness reports and fraud tips
Witnessed a crash?
Witness reports help us resolve claims fairly. If you’ve witnessed a crash, any information you provide could be a huge help.
Use our online form to file a witness report.
Report fraud tips
Do you believe someone is misinforming ICBC? Fraud – about a claim, or any other aspect of ICBC such as driver licensing, insurance or vehicle registration – is an issue we take very seriously.
Please fill in our online form anytime or call us on our confidential tip line to report a fraud tip. All tip information provided to ICBC is confidential and anonymous.
Telephone, email and text message fraud
ICBC is warning customers of scams on various channels that appear to be from ICBC. These scam messages, called "phishing", could ask you to:
provide banking information or other personal information.
click on a link for a refund.
visit a fake web page designed to look like the ICBC site and enter your login details.
ICBC does not use unsecure channels to communicate sensitive information and does not use text message or Interac e-transfer to issue refunds.
Tips to avoid being a victim:
Don't click links, especially if it's sent from someone you don't know. But also, be aware that sometimes a scam text or email could also look like it's coming from someone you do know.
Don't respond to messages that ask you to provide private or financial information.
Always check that you are on the correct site when logging in to any of our online applications.
Never reply to a suspicious text message without doing your research and verifying the source.
Never call a phone number from an unknown texter.
Common sense is your best protection against fraud. If it sounds too good to be true, it probably is.
If you get a message that appears to be from ICBC, contact us to confirm we sent you a message. ICBC's customer service line is 1-800-663-3051.
Customers that have received a phishing text or email are encouraged to report it through their local police (non-emergency line) and the Government of Canada's Canadian Anti-Fraud Centre at 1-888-495-8501.
Human Resources at ICBC
Contact an HR representative directly by phone or email for any inquiries related to job applications, employment verification or to learn more about working at ICBC.
Hours
Monday–Friday
8:30 a.m.–4:30 p.m.
Lower Mainland
604-982-6675
Rest of B.C., Canada and the U.S.
1-844-982-6675
For all other general inquiries, please contact ICBC at 1-800-663-3051 (toll free in Canada and the U.S.) or at 604-661-2800 (Lower Mainland).
By phone
Lower Mainland
604-661-2800
Rest of B.C., Canada and the U.S.
1-800-663-3051
For inquiries regarding claims history or driver's abstracts, you can retrieve your records at any time online or call during regular office hours from Monday to Friday between 8:00 a.m. and 4:30 p.m.
In person
Locate a Driver Licensing Office or another service near you. See our holiday hours.
Have a question?
Tip: You may want to check our frequently asked questions first.
Please note that if your question requires us to access your personal information, you will need to call us.
Join our panel
Join our Insight Panel to share your opinions on the products, services and policies that are most likely to affect you.
Customer phone surveys
Confidential phone surveys help us find out what we’re doing right—and what we need to work on. Your participation in a survey is entirely voluntary. If you’d prefer not to be contacted, add yourself to the Do Not Call list by calling the phone numbers listed above.
