Concept
What is an electronic authorization
Definition of an electronic authorization for the CL96 form.
Definition of an electronic authorization for the CL96 form.
Obtain a signed Vehicle Ownership Transfer Agreement (CL96), which includes a verbal, from the registered owner (RO) or multiple ROs to transfer ownership of the vehicle to ICBC.
Hold estimate? radio button is No
.
Passenger.
A CL96 is required when ICBC expects the customer's vehicle will be a total loss.
Yes-Obviousor
Yes-Possible, or
Based on what you have shared with ICBC so far, it looks like your vehicle may not be repairable.
The repair facility or ICBC will inspect your vehicle, then we will determine if it can be repaired or not.
If ICBC determines that your vehicle cannot be repaired, we will begin the salvage process, meaning that it will either be sold or disposed of. ICBC will determine the amount you are entitled to under your policy and pay that out to you.
Scenario | Method | ||
---|---|---|---|
Verbal | Webform (CL96R) | ||
RO is a minor | No | Yes | Yes |
RO is a company and employee on phone says they can provide authorization |
Yes Important: The company name must be selected as the RO in the Total Loss Action table.
|
Yes Important: The company name must be selected as the
|
Yes Important: The company name must be selected as the
|
Estate claims (for example, fatality claims) | No | No | Yes |
Designate ROs | No | No | Yes |
Claims made under certain policies:
|
No | Yes | Yes |
Represented claims | No | No | Yes |
Leased vehicle claims Important: Do not add any CL96 actions from the lessee in the Total Loss Action table.
|
Yes Note: The estimator contacts the lessor to obtain the CL96.
|
No |
Yes Note: The estimator contacts the lessor to obtain the CL96.
|
Temporary Substitute Motor Vehicle (TSMV) claims | No |
Yes Exception: Webform is not available if the owner of the vehicle is an organization.
|
Yes |
Taxi | No |
Yes Exception: Webform is not available if the owner of the vehicle is an organization.
|
Yes |
Say the following CL96 terms and conditions to the customer verbatim:
Say the following CL96 terms and conditions to the customer verbatim:
If the customer ... | Then ... |
---|---|
agrees to the verbal CL96 |
|
does not agree to the verbal CL96 |
|
Signed
TL - Ownership Transfer Agreement Received - Webformactivity will generate, if applicable, and
If the PDF must be ... | then ... |
---|---|
emailed Note: This method should only be used if the webform method cannot be used.
|
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sent by mail Note: This method should only be used by customer service adjusters and claims adjusters if the customer specifically requests a mailed copy.
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signed in person Important: This method must only be used as an exception for rare circumstances.
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Sent Ownership Transfer Agreement
Now
PDF CL96 sent to customer
If the PDF was ... | then ... |
---|---|
returned by email |
|
returned by mail |
|
signed in person |
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