Policy on equipment upgrades or substitutions on ICBC glass only claims.
Policy
ICBC allows part upgrades or substitutions on glass only claims
- by customer request only, and
- at no additional claim cost to ICBC.
For example, if a customer requests to substitute Original Equipment Manufacturer (OEM) glass on a vehicle where there is no replacement cost policy and agrees to pay the difference on the claim.
Documentation
The claim must contain documentation including
- credit or debit card transaction slip, and
- point of sale (POS) customer invoice detailing the insurance and customer portion paid on the claim.