Total losses and salvage

Repair versus total loss

Total loss
Definition of a total loss.

Policy on actual cash value
When ICBC presents the actual cash value (ACV) to the customer for a total loss settlement.

Determine a total loss at the collision repair program facility
An estimator reviews a total loss notification in WorkCenter (WC) and determines if a physical inspection of the vehicle is required or estimate can be approved.

Settle total loss with endorsement
Steps to settle a total loss vehicle with an endorsement.

Total loss settlement on a leased vehicle
Steps on settling a total loss on a leased vehicle.

Policy on total loss settlement for government vehicles
Policy on total loss settlement for government vehicles.

Declared value vehicles
List of declared value vehicles and their declared value ranges.

Policy on total loss settlement
Claims representatives must ensure total losses are settled in accordance with ICBC requirements, to ensure a fair and prompt settlement for the customer.

Conditions for issuing a total loss settlement cheque
Specific conditions must be met before a total loss settlement cheque is issued to a customer.

Policy on total loss lien checks
Policy on total loss lien checks.

Plate cancellation or transfer of a policy
Summary of the requirements and benefits for transferring an insurance policy.

Complete total loss settlement by Electronic Funds Transfer payment
Specific conditions need to be met before issuing a total loss settlement Electronic Funds Transfer (EFT) payment to a customer.

Total loss settlement dispute policy
ICBC's policy for claims where the customer is disputing their total loss settlement amount.

Salvage

Complete a taxi total loss settlement
Steps on completing a taxi total loss settlement.