Last updated 2021-06-22

Policy on upgrade or substitution for glass only claims

Policy on equipment upgrades or substitutions on ICBC glass only claims.

Policy

ICBC allows part upgrades or substitutions on glass only claims
  • by customer request only, and
  • at no additional claim cost to ICBC.

For example, if a customer requests to substitute Original Equipment Manufacturer (OEM) glass on a vehicle where there is no replacement cost policy and agrees to pay the difference on the claim.

Documentation

The claim must contain documentation including
  • credit or debit card transaction slip, and
  • point of sale (POS) customer invoice detailing the insurance and customer portion paid on the claim.
Parent topic: Depreciation