Last updated 2021-06-22

Policy on supplier incentives and promotions

Policy on allowable supplier incentives and promotions

Policy

Suppliers must not offer to provide goods or services of value to the customer on any ICBC claim, unless it is necessary to perform the work specified by ICBC.

If the goods and services are…	They can include…
allowed	cleaning of the vehicle wiper blades, if the windshield is being replaced, and established consumer point programs, such as Air Miles, Aeroplan.
not allowed	vouchers for gasoline or food, and additional work to the customer’s vehicle of any specific value.

Discounted goods or services

Any discount offered by the supplier for work that is specified by ICBC must be applied to the balance payable by ICBC and not to the amount of deductible, depreciation or taxes payable by the customer.