Material Damage

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​​​​​​​Collision repair program

Through our Collision Repair Program, we're committed to working cooperatively with collision repair facilities to benefit our mutual customers. The program:

  • accredits collision repair facilities that achieve and maintain the highest standards for customer service and quality repairs
  • ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs
  • creates efficiencies by removing obstacles and improving workflow
  • recognizes Participants that perform at a high level
  • provides Participants with access to business systems and software to estimate repairs to ICBC customer vehicles, and
  • recognizes the investments that Participants make in training, equipment, productivity and customer service.

To find out more about the program you can review thie collision repair program guide.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site​ for program updates.

Providing services in a safe environment is our top priority, so we're making some important changes. Find out how they affect you.

Post-Implementation Business Review (PIBR)

Learn more about how participation in the PIBR will help to support the sustainability of collision and glass repair industries.

Letter from ICBC's CEO regarding the post-implementation business review survey.

Collision Repair systems and requirements

Access to these systems is restricted to Collision Repair Program facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary Technology requirements to use the Collision Repair Program systems.

If you do not have an ICBC facility number, please contact the Supplier Program & Administration team at

Mitchell UltraMate Config

Current as of June 24, 2021

To install the UltraMate configuration update, please click on the link below. After the download opens, click on the Run button.

UltraMate Config​​​ (Application)​

Hours of operation (PST)


Collision Repair systems

Monday to Friday:
6 a.m.–10 p.m.
6 a.m.–7 p.m.
9 a.m.–9 p.m.


Monday to Friday:
5 a.m.–5 p.m.

7 a.m.–11 a.m.

Provincial centralized express:

Monday to Friday*:
7:30 a.m.–5 p.m.

*Limited services provided on Saturdays and Sundays​



Current Participants who have questions related to their participation should reach out to Account Services.

Please refer to contacts for other enquiries such as technical issues or how to apply to the program.


Updated depreciation process September 2021

Collision and Glass programs marketing and digital plans - July 5, 2021