Material Damage

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Collision repair program

Following extensive consulting with industry, the new collision repair program is in effect as of February 3, 2020. The new program focuses on increasing efficiencies to reduce cost; managing program performance and control; and rewarding and promoting high-performance repair facilities.

To find out more about the new program, you can review the collision repair program guide.

Please see the Change Alert section of the Material Damage Claim Procedures site for program updates.

Providing services in a safe environment is our top priority, so we're making some important changes. Find out how they affect you.

Post-Implementation Business Review (PIBR)

Learn more about how participation in the PIBR will help to support the sustainability of collision and glass repair industries.

Collision Repair systems and requirements

Access to these systems is restricted to Collision Repair Program facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary Technology requirements to use the Collision Repair Program systems.

If you do not have an ICBC facility number, please contact the Supplier Program & Administration team at

Mitchell UltraMate Config

Current as of May 12, 2020

To install the UltraMate configuration update, please click on the link below. After the download opens, click on the Run button.

UltraMate Config (Application)

Collision Repair systems: hours of operation (PST)

Monday to Friday:
6 a.m.–10 p.m.
6 a.m.–7 p.m.
9 a.m.–9 p.m.

Mitchell hours of operation (PST)

Monday to Friday:
5 a.m.–5 p.m.

7 a.m.–11 a.m.

Provincial centralized express: hours of operation

Monday to Friday*:
7:30 a.m.–5 p.m.

*Limited services provided on Saturdays and Sundays​


Questions about the new program?

For questions related to program redesign, the on-site coordinator network, or support materials, please use our online formFor all other questions, please email