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​​​​​​​​​​​​​​​​​​​Collision repair program

Through our Collision Repair Program, we're committed to working cooperatively with collision repair facilities to benefit our mutual customers. The program:

  • accredits collision repair facilities that achieve and maintain the highest standards for customer service and quality repairs
  • ensures that customers receive efficient, cost-effective repairs that meet the highest industry standards for safe, proper repairs
  • creates efficiencies by removing obstacles and improving workflow
  • recognizes Participants that perform at a high level
  • provides Participants with access to business systems and software to estimate repairs to ICBC customer vehicles, and
  • recognizes the investments that Participants make in training, equipment, productivity and customer service.

To find out more about the program you can review thie collision repair program guide.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site​ for program updates.

Providing services in a safe environment is our top priority, so we're making some important changes. Find out how they affect you.

Marketing and advertising updates

​ICBC has new Collision Repair Network logos set out in the Collision Repair Program Guide published on December 15, 2021. Participants are not permitted to acquire any additional materials or signage containing ICBC's previous Collision Repair Network or Express Repair program logos, with the exception of 2020 Top Performer logos (which can be used in accordance with the Program Guide by those Participants that a​​chieved tier 1 status).

ICBC hereby provides Participants with a limited grace period to phase out the use of existing (old) materials and signage (subject to compliance in every other way with the latest version of the Program Guide).​

Collision Repair systems and requirements

Access to these systems is restricted to Collision Repair Program facilities and their authorized employees. You require a username and password to access these systems.

In addition, please ensure that you have the necessary Technology requirements to use the Collision Repair Program systems.

If you do not have an ICBC facility number, please contact the Supplier Program & Administration team at supplierprograms@icbc.com.​

Hours of operation (PST)

 

Collision Repair systems

Monday to Friday:
6 a.m.–10 p.m.
Saturday:
6 a.m.–7 p.m.
Sunday:
9 a.m.–9 p.m.

Mitchell


Monday to Friday:
5 a.m.–5 p.m.

Saturday:
7 a.m.–11 a.m.

Provincial centralized express:

Monday to Friday*:
7:30 a.m.–5 p.m.

*Limited services provided on Saturdays and Sundays​

 

Questions?

Current participants who have questions related to their participation should reach out to Account Services.

Please refer to contacts for other enquiries such as technical issues or how to apply to the program.

News

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​Betterment PST compliance failure September 2022

LKQ fuel surcharge update September 2022

Alloy wheel repair allowances - THP fee September 2022

ICBC and ARA supporting industry sustainment and training August 2022​

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