Mitchell training and support
For any questions related to Mitchell's estimating software, including installation schedule, management system requirements, early software install training, system functionality or support issues, please contact:
Mitchell's Technical Assistance Center (TAC)
Mitchell Editorial requests
For labour time corrections, please contact Mitchell's Editorial team via:
Phone: 1-800-448-4401, Monday - Friday, 6:30am - 5:00pm PST
Phase One & Two
All shops should now have completed your training.
Mitchell System Primer
To complete the online Mitchell system primer,
ICBC Express Shop Training, go to
MiPortal, the Mitchell training website*. This primer will provide you with the information you'll need to complete the remainder of your Express Shop training.
*Shops will need the account number sent to them by Mitchell in order to log in. Please call Mitchell at 1-800-448-4401 for assistance if needed.
ICBC Workflow Training
After you complete your system primer, your ICBC Workflow training is next. Go to MiPortal to complete it.
2017 Express Repair Program Updates
Mitchell Hit and Run Job Aid Dec 12, 2017