What do I do when I see a compliance utility warning or failure?
Please see the Mitchell Estimate Advisor Reminder.
How do I format the estimate so it appears with our Shop name?
Open the existing estimate.
Click the Admin tab, then point to the Names subtab.
In the Estimate Header section, click the drop-down and select the company name.
Print preview the estimate to verify the information is correct.
What's the difference between Paintless Repair and Paintless Dent Repair?
If you are writing or reviewing an estimate with long expansion notes (see example screenshot), please note that Paintless Repair refers simply to an operation in which paint is not required. Do NOT delete this operation. Paintless DENT Repair is a different operation entirely.
What do I need to consider when I'm setting up a new computer or updating my computer?
If you are adding a new computer or updating the operating system on your shop computers please contact Mitchell's TAC for assistance with installing the Mitchell software and validating the installation prior to writing estimates.
Some appraisal assignments are missing the deductible information.
Some Express MOI appraisal assignments may incorrectly show the deductible amount as "$0, Unknown". Check the message entries on the claim for the correct deductible information.
Why does Mitchell Connect report the claim does not exist?
When retrieving an Express MOI appraisal assignment make sure the claim number is entered in the correct format. See the example below:
Make sure to enter the dashes with no spaces in between and also make sure to enter the Suffix letter at the end. If the customer provides you a claim number without the suffix then add the 'A' suffix to the end. Also confirm the vehicle registration number you obtained from the customer.
If you have entered the claim details correctly and you're still unable to retrieve the claim then please contact MD Tech for further assistance.
How do I add ATS to an estimate?
ATS is added via the General tab under the Administrative section of Mitchell Estimating.
What do I do if I get an error in Mitchell?
Refer to the Mitchell error messages job aid for instructions.
What do I do if I get an error that says: this claim does not exist, please contact carrier?
Make sure that the claim number (including suffix ID) and Registration number have been entered correctly, including the dashes. For example:
Claim Number: EA12571-2-A
Registration Number: 10455600
When a space is used instead of dash (-) in the claim number, the following error message will appear:
"Claim number cannot contain special characters"
If the error message is displayed even after the claim number has been entered correctly, it means the claim does not have an Express Repair MOI created. Contact MD Tech (604-777-4600 or 1-877-777-4607).
What happens if I accidentally add a dollar amount for an additional labour operation?
If a "Price" (dollar value) is entered instead of Labour Unit (time) when adding an 'Additional Operation' labour item to an estimate, the payment will be stopped in (APR). See the APR mismatch error guide for full details.
Where can I go for support? ( Including lost Mitchell account number, username, password and email )
For technical issues, please contact Mitchell directly:
Mitchell's Technical Assistance Center (TAC)
Mon - Fri, 5am - 5pm | Sat: 7am - 11am
or go online to: www.Mitchell.com/support
Mitchell Editorial requests
For labour time corrections, please contact Mitchell's Editorial team via:
Phone: 1-800-448-4401, Monday - Friday, 6:30am - 5:00pm PST