If you are a Collision participant experiencing wait time delays to start vehicle repairs for non-drives that are longer than seven calendar days, you can make a Repair Facility Support Request.
Before submitting your request, please remember the following:
By keeping ICBC up-to-date on wait times, we can more accurately calculate the ATS responsibility date for your facility. Make a support request here.
Please see the definition in the Collision Repair Program Guide, page 48