System user guides and job aids

User guides and manuals

• ARIES Payment Request System user guide January 2020
• Vehicle Repair Cycle Time Capture System User Guide April 2013
• FAQ - Cycle time March 2007
  
• FAQ - Cycle time (updated) December 2019
  
• Recycled Parts Locator Supplier User Guide April 2010
• AWE Suppliers User Manual March 2013
• Glass Web Express Procedures Manual March 2015
• Claims Document and Image System Supplier User Guide January 2011
• Alternative Parts Lookup Supplier User Guide August 2007
• (Old system) Claims Procedures - estimates before Apr 28, 2014​

Job aids

• Mitchell - Hit and run job aid December 2017
• Glass Web Express job aid - Process a Claim Eligible for Windshield Repair March 2017
• Windshield Repair Tent Card March 2017
• Windshield Repair Poster/Desk Aid March 2017
• Mitchell Connect error job aid March 2017
• Quick terminology guide (MDSS) January 2017
• Passenger vehicle rental tax (PVRT) memo and Q&As October 2014