Rental vehicles
We're taking steps to ensure the health and safety of our customers, employees, and business partners. Find out more about our
COVID-19 updates.
Highlights for you from May 1, 2021
- For claims with a date of loss (DOL) on May 1, 2021 or later involving B.C. plated Temporary Substitute Motor Vehicle (TSMV), damages are paid from the TSMV's BVDC, when not responsible for the crash.
- When the customer is responsible for the crash, vehicle damages will be paid from the customer's optional coverages e.g. Collision coverage, just as they were in the former system.
- Please note that out-of-province plated vehicles do not carry ICBC Basic insurance. However, other Canadian insurers are required to provide coverage equivalent to BVDC that will pay for loss or damage to their vehicle if it is involved in a crash in BC to which BVDC would respond.
- We continue to recommend that customers ensure they have optional Collision/ Comprehensive coverage to cover damages to a rental or TSMV in the event of any kind of collision or comprehensive loss, for their own protection and to avoid potential delays in dealing with claims.
ICBC works with preferred rental suppliers in the following locations:
