During the Collision and Glass Repair program redesign process, we committed to completing a post implementation business review (PIBR) with a key goal of supporting the sustainability of the collision and glass repair industries, while ensuring customers continue to receive safe and quality repairs at the best market value.
The PIBR was completed by a third-party independent consulting firm, PricewaterhouseCoopers (PwC) and the report is now available.
We would like to thank those that took the time to participate in this review. By contributing to the data collected, you are helping to shape an understanding of the industry and inform what's needed going forward.
If you have questions about this review or the report, please email MDPrograms@icbc.com.