Post-Implementation Business Review
We committed to completing a post implementation business review (PIBR) during the Collision and Glass Repair program redesign process. One of our key goals is to support the sustainability of the collision and glass repair industries, while ensuring customers continue to receive safe and quality repairs at the best market value.
The PIBR was completed by a third-party independent consulting firm, PricewaterhouseCoopers (PwC). The objective of this review was to help us better understand the financial health and performance of the collision and glass repair industries.
We are currently working through our analysis of the report and next steps. We will provide an update as soon as we can.
If you have any questions related to the survey or the one-time contribution for your efforts in completing the survey, please email
If you have questions related to ICBC’s role, please email