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Post-Implementation Business Review

The Post-Implementation Business Review (PIBR) to better understand the financial health and performance of the Collision and Glass Repair industries in BC is underway. The industry working group has been established and surveys have now gone out to suppliers.

We committed to completing the PIBR during the Collision and Glass Repair program redesign process. One of our key goals is to support the sustainability of the collision and glass repair industries, while ensuring customers continue to receive safe and quality repairs at the best market value.  

The PIBR is being completed by an independent third-party firm, PricewaterhouseCoopers (PwC). PwC launched the industry survey on July 27, and collision and glass repair program participants will have until August 21 to complete it. PwC is asking for individual facility revenue, cost, workforce and efficiency data to understand the industry’s financial health and performance.

This survey is industry’s opportunity to help guide key decisions and ICBC’s next steps. Without quality data, we are unable to develop a comprehensive framework focused on collision and glass sustainability and remuneration. As such, we encourage all program participants to take the time to complete the survey before the August 21 deadline. 

Only PwC will see the supplier data and they are prohibited from sharing identifiable shop data with ICBC. PwC also plans to share a summary of findings with all survey respondents, and the public report will be available upon completion. A successful review depends on a high rate of participation.

To ensure the review is designed and executed with industry in mind, a PIBR working group has been formed to provide feedback to PwC. This group has regional representation and includes members from multi-shop owners, banner groups, independent and dealership facilities. A list of members of the PIBR working group can be found in the June 24 message below. 

Contact information

If you have any questions related to the survey or the one-time contribution for your efforts in completing the survey, please email Pricewaterhouse Cooper.

If you have questions related to ICBC’s role, please email ICBC.