Service Alert

Scheduled outage

Please be advised, there will be a systems outage from 8:30 p.m. - 9:30 p.m. on Saturday, January 16. During this time, ICBC applicaitons (APL, APR/APU, and ERP Document Viewer) will be unavailable.

Last updated Thursday, Jan 14, 2021 10:21 AM

Material damage

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1

2021

National auto glass specifications pricing change January 14, 2021
Enterprise Rent-A-Car's ARMS Automotive Software January 12, 2021

2

2020

ICBC tire pricing for December 2020 (.xls) December 14, 2020
Electronic frame measurement clarification October 19, 2020
ICBC tire pricing for October 2020 (.xls) October 15, 2020
ICBC tire pricing for September 2020 (.xls) September 15, 2020
ICBC tire pricing for August 2020 (.xls) August 14, 2020
ICBC tire pricing for July 2020 (.xls) July 15, 2020
National auto glass specifications pricing change May 22, 2020
ICBC tire pricing for April 2020 (.xls) April 28, 2020

3

2019

Glass-only sublet policy November 18, 2019
Glass pricing and billing November 18, 2019
Quarterly Mitchell Update and System Outage November 12, 2019
Vehicle impound administrative process changes at Driver Services - effective September 16, 2019 September 18, 2019
National auto glass specifications pricing changes - effective September 22, 2019 September 16, 2019
Towing fuel surcharge - effective October 1, 2019September 16, 2019
Changes to rental program September 1, 2019
Practicar preferred supplier agreement August 19, 2019
Ridley Rentals preferred supplier agreement August 19, 2019
Rental vehicle submission August 16, 2019
Enterprise Rent-A-Car preferred supplier
ICBC tire pricing for July 2019 (.xls) July 12, 2019
Changes to vehicle rental vendor program June 27, 2019
Towing fuel surcharge - effective July 1, 2019 June 17, 2019
National Auto Glass Specifications Pricing Changes May 17, 2019
ICBC tire pricing for April 2019 (.xls) April 9, 2019
Updated KPI targets April 9, 2019
Towing fuel surcharge - effective April 1, 2019 March 18, 2019
National Auto Glass Specifications Pricing Changes February 10, 2019
Mitchell Connect changes February 6, 2019
ICBC tire pricing for January 2019 (.xls) January 28, 2019
Hit and Run Estimating Pilot January 21, 2019

4

2018

Towing fuel surcharge - effective January 1 December 13, 2018
ICBC engages industry in glass supplier program redesign November 19, 2018
ICBC engages industry in collision repair supplier program redesign November 19, 2018
Glass Web Express Enhancement October 28, 2018
ICBC Tire Pricing for October 2018 (.xls) October 16, 2018
Changes coming to Alternative Parts Lookup October 16, 2018
New Glass Tiering Program and Update to Glass Pricing and Billing Policy September 28, 2018
Fuel Surcharge Effective October 1 September 24, 2018
Quarterly Mitchell Update and System Outage September 13, 2018
National Auto Glass Specifications Pricing Changes September 5, 2018
ICBC rental vehicle supplier agreements extended August 31, 2018
Maitenance Mitchell Outage September 15-17 August 17, 2018
ClaimCenter Upgrade Complete July 31, 2018
c.a.r. Shop VALET suppliers: Reminder of Outage July 27, 2018
ICBC Tire Pricing July 18, 2018
c.a.r. Shop VALET suppliers: Notice of Outage July 13, 2018
Glass Express suppliers: Notice of Outage July 13, 2018
Towing Fuel Surcharges Effective July 1 July 1, 2018
AutocheX reports available in Mitchell Connect starting July 10 June 5, 2018
Collision Repair May 25 Changes Message May 25, 2018
Mitchell Long Expansion Notes Update May 25, 2018
Update: Entries for extended clear coat and diagnostic scans May 11, 2018
ICBC reintroducing drive appointments May 9, 2018
Alloy wheel repair policy updates May 4, 2018
Internet browser settings must be updated by May 31 May 2, 2018
Collision repair policy updates May 1, 2018
Glass billing and pricing policy updates May 1, 2018
Changes to Direct Rental CL113 forms Apr 23, 2018
Updated Express Repair KPI targets & Training Credit for Express Repair course Apr 13, 2018
Centralized payment changes for glass express Apr 10, 2018
Audatex (ADXE) Estimate handling update Mar 15, 2018
Audatex (ADXE) Final Steps Mar 5, 2018
BC Shop Migration of Audatex Estimating Mar 5, 2018
Completion of PwC Canada's operational review Feb 14, 2018
ADXE (Audatex) estimating final update Jan 16, 2018
New electronic towing invoice form and new email correspondence Jan 10, 2018

5

2017

Process for Documenting Questionable Damages Dec 22, 2017
Windshield Repair Program Updates Dec 18, 2017
Mitchell Hit and Run Job Aid Dec 12, 2017
Fuel Surcharge Jan 1, 2018 Dec 12, 2017
Changes to Multiple Claim Process (original estimates only) Dec 8, 2017
Glass Express checklist Oct 18, 2017
Fuel Surcharge Oct 3, 2017
National Auto Glass Specifications Pricing Changes Sep 18, 2017
Contacting the Loss of Use team Jul 12, 2017
Glass Express Windshield Repair Program - Update May 29, 2017
Updated KPI Targets May 24, 2017
National Auto Glass Specifications Pricing Changes May 16, 2017
Fuel Surcharge Mar 29, 2017
Windshield Repair - Glass Express suppliers Mar 17, 2017
National auto glass specifications pricing changes Feb 17, 2017
Glass Express Windshield Repair Program Feb 8, 2017
ICBC USB Update Notification Feb 3, 2017
MDSS System Outages Jan2017 Jan 25, 2017

6

2016

Fuel surcharge Dec 15, 2016
Vendor payment Nov 2, 2016
Fuel surcharge Sep 27, 2016
Material damage strategic solution update Sep 9, 2016
Insurance Sales and Administration System Upgrade Aug 15, 2016
Three dimensional measuring equipment requirements Jul 22, 2016
MDSS Parts Supplier Announcement Jul 20, 2016
Heavy equip file review - Heavy Truck Express pilot project Jun 28, 2016
Fuel Surcharge Memo Jun 15, 2016
MDSS Project - Upcoming Mitchell Software Install at Express Repair Shops Jun 7, 2016
MDSS RepairCenter Software Install Process for Express Repair Shops Jun 6, 2016
National Auto-Glass Specifications (NAGS) Pricing Changes May 24, 2016
Changes to industry training course offerings May 17, 2016
Material Damage Strategic Solution (MDSS) Industry Advisory Committee Kicks Off Apr 15, 2016
MDSS Overview for Industry Advisory Commitee Apr 15, 2016
Business improvements for glass claims Apr 7, 2016
Estimating process change update Mar 31, 2016
April 2016 - Fuel Surcharge Memo Mar 18, 2016
Express Repair Program FAQs Feb 25, 2016
National Auto Glass Specifications (NAGS) Pricing Changes Feb 12, 2016
Material Damage Strategic Solution (MDSS) Project Implementation Update Jan 22, 2016
MD Organizational update Jan 15, 2016
Access to ICBC MD facilities Jan 1, 2016
Express Repair Program Improvements Jan 1, 2016

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