You may be trying to access this site from a secured browser on the server. Please enable scripts and reload this page.
Site requirements
icbc.com
in Material damage
in Health services
in Licensing & ID
in Investigative partners
in Insurance services
in Driver training
Material damage
Health services
Legal services
Licensing & ID
Investigative partners
Insurance services
Driver training
in Material damage
in Health services
in Licensing & ID
in Investigative partners
in Insurance services
in Driver training
Material damage
Health services
Legal services
Licensing & ID
Investigative partners
Insurance services
Driver training
Site requirements
icbc.com
Driver licensing & ID
Card changes
Driver's licence number changes
Secondary ID or alternative address attestation
Driver training
Driver training news
Driving instructors
Driving schools
Instructor training facilities
Driver certification facilities
Resources
About us
Contact us
Health services
Enhanced Care changes
Treatment plan
Disability advocacy organizations
Physicians
ICBC's new insurance model
Fleets
Driving schools
Garage service operators
Frequently asked questions
Key changes under Enhanced Care
2019 driver-based insurance model
Insurance services
Vehicle licensing and insurance bulletins
Document search
Expectation for service at a dealership
Investigative partners
Independent adjusters
Private investigators
Forms and documents
Material damage
Currently selected
Rental vehicles
LETS - Industry sustainment
Forms, user guides, and job aids
Contacts
Rate schedules
News archive
Post-implementation business review
Basic Vehicle Damage coverage
Road safety
ICBC Page Header Image
Material damage
Find a Service Location
Driver licensing office
Autoplan broker
Claim centre
Glass Express only
Autobody and Glass
Chiropractor
Search by address, city or postal code
/locators/Pages/default.aspx
Find
Home
Material damage
News archive
Material damage
Collision repair program
Resources
Frequently asked questions
Training requirements
Mitchell training and support
Collision estimate support requests
Excessive wait time delays
Apply to the program
Tip of the Week
Glass repair program
Resources
Glass repair program training
Apply to the program
Base glass suppliers
Commercial collision repair program
Resources
Apply to the program
Towing
Towing business review
Rental vehicles
LETS - Industry sustainment
Apply for a vendor number
Forms, user guides, and job aids
Contacts
Rate schedules
Vehicle claims history reports
Frequently asked questions
Definitions
Sample report
Statements of limitation
Contact us
News archive
Post-implementation business review
Material damage procedures
Basic Vehicle Damage coverage
Page Content
News archive
Open all
/
Close all
1
2023
Collision repair policy updates
January
Upcoming Artificial Intelligence (AI) Solution Procurement
January
Towing fuel surcharge
January
ICBC tire pricing for January 2023
(.xls) January
National auto glass specifications pricing changes
January
2
2022
Update to Tier 2 minimum threshold and program measurement updates
December 2022
New billable fees take effect
December 2022
Responding to industry concerns update
November 2022
Updates to rental vehicle booking process (CL113H) - correction
November 2022
Updates to recycled parts policy and listings in Car-Part.com
November 2022
ICBC tire pricing for November 2022
(.xls) November 2022
Responding to industry concerns
October 2022
ICBC tire pricing for October 2022
(.xls) October 2022
Towing fuel surcharge
September 2022
Updates to glass pricing and billing policy
September 2022
National auto glass specifications pricing changes
September 2022
Betterment PST compliance failure
September 2022
LKQ fuel surcharge update
September 2022
Alloy wheel repair allowances - THP fee
September 2022
ICBC and ARA supporting industry training
August 2022
ICBC tire pricing for August 2022
(.xls) August 2022
ICBC tire pricing for July 2022
(.xls) July 2022
Collision Repair Program: Tiering status for 2022/2023 and program updates
July 2022
Fuel surcharges and third-party supplier update
July 2022
Mitchell Ultramate estimates and updates
July 2022
Updates to B-sheet processes and new webform
June 2022
Towing rate payment schedule and digital invoice pilot
June 2022
ICBC tire pricing for June 2022
(.xls) June 2022
Labour and storage rate increase for towing partners
June 2022
Multi-year rate schedule for glass repair partners
June 2022
Three-year rate schedule for collision repair suppliers
June 2022
National Auto Glass Specifications Pricing Changes
May 2022
ICBC tire pricing for May 2022
(.xls) May 2022
ICBC tire pricing for April 2022
(.xls) April 2022
ICBC tire pricing for March 2022
(.xls) March 2022
Glass program updates for the 2023 program year
March 2022
Collision Repair Program: Updates for the 2023 program year
March 2022
Effective date: Paint and body material rate increase
March 2022
Upcoming estimate procurement
February 2022
Paint and body material rate increase and membership fee
February 2022
Feather, prime and block steps
February 2022
Updates to feather, prime and block in Mitchell Cloud
January 2022
QA Performance Measures Application update
January 2022
National auto glass specifications pricing changes
January 2022
3
2021
Car-Part.com update
December 2021
Mitchell Cloud Estimating and Car-Part.com update
December 2021
Collision and Glass program guides and marketing updates
December 2021
KPI update
November 30, 2021
Glass operations policy and procedures update
November 2021
ICBC tire pricing for October 2021
(.xls) October 2021
ICBC technology requirements
September 2021
National auto glass specifications pricing changes
September 2021
Updated depreciation process
September 2021
ICBC tire pricing for July 2021
(.xls) July 2021
Collision and Glass programs marketing and digital plans
July 5, 2021
Change to CL14CA tow invoice
July 2, 2021
Collision Repair Program Tiering
May 25, 2021
National auto glass specifications pricing changes
May 13, 2021
ICBC tire pricing for April 2021
(.xls) April 7, 2021
National auto glass specifications pricing change
January 14, 2021
Enterprise Rent-A-Car's ARMS Automotive Software
January 12, 2021
4
2020
ICBC tire pricing for December 2020
(.xls) December 14, 2020
Electronic frame measurement clarification
October 19, 2020
ICBC tire pricing for October 2020
(.xls) October 15, 2020
ICBC tire pricing for September 2020
(.xls) September 15, 2020
ICBC tire pricing for August 2020
(.xls) August 14, 2020
ICBC tire pricing for July 2020
(.xls) July 15, 2020
National auto glass specifications pricing change
May 22, 2020
ICBC tire pricing for April 2020
(.xls) April 28, 2020
5
2019
Glass-only sublet policy
November 18, 2019
Glass pricing and billing
November 18, 2019
Quarterly Mitchell Update and System Outage
November 12, 2019
Vehicle impound administrative process changes at Driver Services - effective September 16, 2019
September 18, 2019
National auto glass specifications pricing changes - effective September 22, 2019
September 16, 2019
Towing fuel surcharge - effective October 1, 2019
September 16, 2019
Changes to rental program
September 1, 2019
Practicar preferred supplier agreement
August 19, 2019
Ridley Rentals preferred supplier agreement
August 19, 2019
Rental vehicle submission
August 16, 2019
Enterprise Rent-A-Car preferred supplier
ICBC tire pricing for July 2019
(.xls) July 12, 2019
Changes to vehicle rental vendor program
June 27, 2019
Towing fuel surcharge - effective July 1, 2019
June 17, 2019
National Auto Glass Specifications Pricing Changes
May 17, 2019
ICBC tire pricing for April 2019
(.xls) April 9, 2019
Updated KPI targets
April 9, 2019
Towing fuel surcharge - effective April 1, 2019
March 18, 2019
National Auto Glass Specifications Pricing Changes
February 10, 2019
Mitchell Connect changes
February 6, 2019
ICBC tire pricing for January 2019
(.xls) January 28, 2019
Hit and Run Estimating Pilot
January 21, 2019
6
2018
Towing fuel surcharge - effective January 1
December 13, 2018
ICBC engages industry in glass supplier program redesign
November 19, 2018
ICBC engages industry in collision repair supplier program redesign
November 19, 2018
Glass Web Express Enhancement
October 28, 2018
ICBC Tire Pricing for October 2018
(.xls) October 16, 2018
Changes coming to Alternative Parts Lookup
October 16, 2018
New Glass Tiering Program and Update to Glass Pricing and Billing Policy
September 28, 2018
Fuel Surcharge Effective October 1
September 24, 2018
Quarterly Mitchell Update and System Outage
September 13, 2018
National Auto Glass Specifications Pricing Changes
September 5, 2018
ICBC rental vehicle supplier agreements extended
August 31, 2018
Maitenance Mitchell Outage September 15-17
August 17, 2018
ClaimCenter Upgrade Complete
July 31, 2018
c.a.r. Shop VALET suppliers: Reminder of Outage
July 27, 2018
ICBC Tire Pricing
July 18, 2018
c.a.r. Shop VALET suppliers: Notice of Outage
July 13, 2018
Glass Express suppliers: Notice of Outage
July 13, 2018
Towing Fuel Surcharges Effective July 1
July 1, 2018
AutocheX reports available in Mitchell Connect starting July 10
June 5, 2018
Collision Repair May 25 Changes Message
May 25, 2018
Update: Entries for extended clear coat and diagnostic scans
May 11, 2018
ICBC reintroducing drive appointments
May 9, 2018
Alloy wheel repair policy updates
May 4, 2018
Internet browser settings must be updated by May 31
May 2, 2018
Collision repair policy updates
May 1, 2018
Glass billing and pricing policy updates
May 1, 2018
Changes to Direct Rental CL113 forms
Apr 23, 2018
Updated Express Repair KPI targets & Training Credit for Express Repair course
Apr 13, 2018
Centralized payment changes for glass express
Apr 10, 2018
Audatex (ADXE) Estimate handling update
Mar 15, 2018
Audatex (ADXE) Final Steps
Mar 5, 2018
BC Shop Migration of Audatex Estimating
Mar 5, 2018
Completion of PwC Canada's operational review
Feb 14, 2018
ADXE (Audatex) estimating final update
Jan 16, 2018
New electronic towing invoice form and new email correspondence
Jan 10, 2018
7
2017
Process for Documenting Questionable Damages
Dec 22, 2017
Windshield Repair Program Updates
Dec 18, 2017
Mitchell Hit and Run Job Aid
Dec 12, 2017
Fuel Surcharge Jan 1, 2018
Dec 12, 2017
Changes to Multiple Claim Process (original estimates only)
Dec 8, 2017
Glass Express checklist
Oct 18, 2017
Fuel Surcharge
Oct 3, 2017
National Auto Glass Specifications Pricing Changes
Sep 18, 2017
Contacting the Loss of Use team
Jul 12, 2017
Glass Express Windshield Repair Program - Update
May 29, 2017
Updated KPI Targets
May 24, 2017
National Auto Glass Specifications Pricing Changes
May 16, 2017
Fuel Surcharge
Mar 29, 2017
Windshield Repair - Glass Express suppliers
Mar 17, 2017
National auto glass specifications pricing changes
Feb 17, 2017
Glass Express Windshield Repair Program
Feb 8, 2017
ICBC USB Update Notification
Feb 3, 2017
MDSS System Outages Jan2017
Jan 25, 2017
8
2016
Fuel surcharge
Dec 15, 2016
Vendor payment
Nov 2, 2016
Fuel surcharge
Sep 27, 2016
Material damage strategic solution update
Sep 9, 2016
Insurance Sales and Administration System Upgrade
Aug 15, 2016
Three dimensional measuring equipment requirements
Jul 22, 2016
MDSS Parts Supplier Announcement
Jul 20, 2016
Heavy equip file review - Heavy Truck Express pilot project
Jun 28, 2016
Fuel Surcharge Memo
Jun 15, 2016
MDSS Project - Upcoming Mitchell Software Install at Express Repair Shops
Jun 7, 2016
National Auto-Glass Specifications (NAGS) Pricing Changes
May 24, 2016
Changes to industry training course offerings
May 17, 2016
Material Damage Strategic Solution (MDSS) Industry Advisory Committee Kicks Off
Apr 15, 2016
Business improvements for glass claims
Apr 7, 2016
Estimating process change update
Mar 31, 2016
April 2016 - Fuel Surcharge Memo
Mar 18, 2016
Express Repair Program FAQs
Feb 25, 2016
National Auto Glass Specifications (NAGS) Pricing Changes
Feb 12, 2016
Material Damage Strategic Solution (MDSS) Project Implementation Update
Jan 22, 2016
MD Organizational update
Jan 15, 2016
Access to ICBC MD facilities
Jan 1, 2016
Express Repair Program Improvements
Jan 1, 2016
Feedback
Was this information helpful?
Yes
No