​Material damage services 

Our material damage partners help ICBC customers deal with vehicle damage and repairs. This section is for body shops, glass shops, mechanical and heavy-equipment shops, motor dealers and tow companies.

Latest news

New Collision and Glass Repair Programs

Following extensive industry consultation, ICBC is preparing to implement the new Collision Repair and Glass Repair programs in early 2020.

For the latest updates, please visit:

• New collision repair program
  
• New glass repair program
  

Questions?

For questions related to the collision or glass program redesign, the on-site coordinator network, or support materials, please use our online form. For all other questions, please email MDPrograms@icbc.com. 

• Glass-only sublet policy November 18, 2019
• Glass pricing and billing November 18, 2019
• Quarterly Mitchell update and system outage November 12, 2019
• ICBC tire pricing for October 2019 (.xls) October 15, 2019
• ​Vehicle impound administrative process changes at Driver Services - effective September 16, 2019 September 18, 2019
• National auto glass specifications pricing changes - effective September 22, 2019 September 16, 2019
• Towing fuel surcharge - effective October 1, 2019 September 16, 2019
• Changes to rental program September 1, 2019

See all news

Popular forms and documents

• Express Repair estimate support requests (CL473)
• Digital image checklist
• Notification for direct rental referral (CL113H)
• Quality control report for alternative parts (CL14F)
• Claim estimate supplement (CL14D)
• Heavy duty towing and storage invoice (CL14H)
• Total loss policy Q&As