Service Alert
Scheduled outage
Mitchell Estimating Products and Health Care Providers Invoice and Reporting application will be unavailable from May 28th, 2020, from 8:30 pm to May 29th, 2020, 2:00 am for scheduled 10G Internet Edge Migration maintenance.
Last updated Tuesday, May 26, 2020 09:30 AM

Material damage

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​Material damage services 

Our material damage partners help ICBC customers deal with vehicle damage and repairs. This section is for, but is not limited to, collision repair, glass repair, mechanical, heavy equipment, motor dealers and tow companies.

We're taking steps to ensure the health and safety of our customers, employees, and business partners. Find out more about our COVID-19 updates.

New Collision and Glass Repair Programs

Program Change Alert

Please see the Change Alert section of the Material Damage Claim Procedures site for program updates.


For questions related to the collision or glass program redesign, the on-site coordinator network, or support materials, please use our online form. For all other questions, please email

A better, more affordable ICBC

The B.C. government and ICBC have announced changes to auto insurance. Coming in May 2021, Enhanced Care coverage will result in significantly enhanced care, recovery and wage loss benefits and provide long-term affordability and stability to auto insurance in B.C. To learn more, visit

National auto glass specifications pricing change May 22, 2020

ICBC tire pricing for April 2020 (.xls) April 28, 2020

NAGS price changes January 27, 2020

Glass-only sublet policy November 18, 2019

Glass pricing and billing November 18, 2019

See all news