Material damage

Find a Service Location

​Contact list

Material Damage Account Services

The Account Services team is your primary point of contact with ICBC for all questions related to the collision and glass repair program, key performance indicators (KPIs)/scorecard, tiering, ICBC Procedures, Smart Locators, or Quality Assurance Performance Measures (QAPM).

Account Representatives: Primary point of contact for all independent Collision and Glass suppliers (non-claim specific inquires).

Account Managers: Primary point of contact for all MSO/Banner Collision and Glass suppliers (non-claim specific inquires).

Your contact: Not sure who your Account Rep or Account Manager is? Our MD Account Services list includes all B.C. shops (A-Z) and associated Account Services support.

Material Damage Operations staff

Manager, MD Programs Collision/Commercial

Troy Campbell

778-368-6927

MD Programs - Collision/Commerical

Business Process Advisor (BPA)

Jonathon Stewart

778-368-6913

Manager, MD Programs Glass/Rental/Parts

Kevin Walsh

604-982-2890

MD Programs - Glass/Rental/Parts

Business Process Advisor (BPA)

James Parry

778-368-6974

Manager, MD Programs Vehicle

Settlement/Salvage/Towing

Alex Jansen

778-368-6930

MD Programs - Vehicles

Settlement/Salvage/Towing

Business Process Advisor

Scott Arthur

778-368-7036

Manager, Supplier Programs & Administration

Christian Bishop

General Line Toll-Free

604-415-3611

1-877-921-3311

Supplier Programs Coordinator

Burnaby, Kingsway, Maple Ridge, 5th & Cambie, SVA

Jennifer Pyefinch604-415-3631

Supplier Programs Coordinator

Langley, Terrace, Williams Lake, Quesnel, Smithers, Prince Rupert, Fort St. John, Dawson Creek, Prince George

Joanna Dzwinka604-415-3606

Supplier Programs Coordinator

Capilano, Richmond, Surrey, Coquitlam, Chilliwack, Powell River, Squamish, Sechelt

Leanna Enders604-415-3612

Supplier Programs Coordinator

Victoria, Nanaimo, Campbell River, Duncan, Courtenay, Port Alberni

Supplier Programs Coordinator

Newton

Kristen Lee

 

 

Abigael De La Cruz

604-415-3606

 

 

604-415-3605

Supplier Programs Coordinator

Abbotsford, Kamloops, Kelowna, Penticton, Trail, Cranbrook, Vernon, Salmon Arm, Nelson

Miriam Teng604-415-3644

Supplier Performance Management

  
Manager, Supplier Performance ManagementChris Nagy604-520-8286
Supplier Performance Management AdvisorAl Howard 604-520-8259
Supplier Performance Management AdvisorAngelo Carusi604-520-8279
Supplier Performance Management AdvisorBen Booth604-520-8280
Supplier Performance Management AdvisorDon Wallace 604-520-8212
Supplier Performance Management AdvisorIan Preddy604-815-4713
Supplier Performance Management AdvisorVictor Schmidt604-520-8283
Supplier Performance Management AdvisorLisa Panchenko604-520-8213
Supplier Performance Management AdvisorJennifer Trenaman604-519-6871
Supplier Performance Management AdvisorDaniel Jacquart604-520-8278

Estimating Services

  
Manager, Claims Operations Estimating Services (Lower Mainland)Shane Loiselle604-870-6717

Manager Estimating Services
5th & Cambie

Andrew Stewart

604-868-5109

Supervisor, Material Damage

Mark Graziano

604-871-2462

Manager Estimating Services
Abbotsford

Paul Pass

604-850-8068

Manager Estimating Services
Chilliwack

Tracy Lewis

604-702-3804

Manager Estimating Services
Capilano / Squamish / Sechelt

Andrew Stewart

604-868-5109

Manager Estimating Services
Langley

Kelly Stapleton

604-533-7427

Manager Estimating Services
Burnaby and Coquitlam

Drew White

604-519-6855

Manager Estimating Services
Newton

Kelly Stapleton

604-533-7427

Manager Estimating Services
Richmond

John Benincasa

604-279-7204

Manager, Claims Operations Estimating Services (Outside Lower Mainland)Larry Kucher250-861-7902

Manager Estimating Services
Cranbrook / Nelson / Trail / Dawson Creek / Fort St. John

Dan Ford

250-417-4870

Manager Estimating Services
Kamloops / Quesnel / Williams Lake

 John Dolhanty

250-503-2606

Manager Estimating Services
Kelowna

Jamie Krimmer

250-861-7979

Manager Estimating Services
Nanaimo / Campbell River / Courtenay / Port Alberni

Blake Pentecost

250-390-5546

Manager Estimating Service
Prince George / Penticton

Frank Marton

250-770-8400

Manager Estimating Service
Vernon / Salmon Arm / Smithers / Terrace / Prince Rupert

 John Dolhanty

250-503-2606

Manager Estimating Service
Victoria / Duncan

John Betker

250-480-5659

Manager, Operations Vehicle Estimating ServicesWade Adams604-777-4563
Manager Estimating Services
Central Estimating Facility
Curtis Yardley604-777-4583

Supervisor, Material Damage

Rob Mah

604-777-4529

Manager Estimating Services
Central Estimating Facility
Mike Malsegna604-777-4509

Supervisor, Material Damage

Glen Ferguson

604-777-4565

Manager Estimating Services
Provincial Express
Henry Chan604-777-4506
Manager Estimating Services
Provincial Express
Edward Urmeneta604-777-4590

​Supervisor, Material Damage

Trevor Morris​604-777-4614
Manager Estimating Services
Provincial Express
Alan Yip604-619-6517
Manager, Claims Operations Vehicle Settlement ServicesShelley Campbell604-777-4628

​Manager Estimating Services

OOP Estimating/Vendor/Subro

​Zoltan Kolocka​778-368-7034

​Supervisor, Material Damage

​John Vieira​778-368-7083
Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Gary Khakh604-777-8555
Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Maria Tomelden604-777-4656

Supervisor, Material Damage

Amelia Pantusa

604-777-4516

Manager Estimating Services
Central Estimating Facility
Vehicle Settlement Services
Tracy Ardanaz604-777-4502   

Supervisor, Material Damage

Kathryn McKane604-777-4504
Manager Estimating Services
Abbotsford
Vehicle Settlement Services
Randy Dollard604-850-8030

​Supervisor, Material Damage

​Susan Siemens​604-850-8003
Manager, Claims Operation Salvage Services & GlassJoanne Thornley604-528-7572
Manager Estimating Services
Provincial Glass & Vendor Unit
Tyler Chorney604-527-8704
​Manager, Salvage Services
Lower Mainland Salvage
​Patrick Neal​604-528-7551
Manager, Salvage Services
Outside Lower Mainland Salvage
Lori Garrett604-504-4302
Manager, Claims Operations Estimating Services (SVA & Commercial)​Patrick Welford​604-850-8049
​Manager, Estimating Services
Speciality Vehicle
​Yui Mak​604-871-2407
Manager, Commercial Services
Commercial Estimating Services
Phil Simpson604-533-7416
Manager, Commercial Services
Commercial Estimating Services
Suresh Lal604-597-7604