Health services

Find a Service Location


Do you provide counselling treatments to ICBC customers injured in a car crash? Here are a few things you should know.​

In order for ICBC to consider treatment funding, you must meet the definition of a "counsellor" as per the Insurance (Vehicle) Regulation.​

Invoicing and reporting

Counsellors​​ approved to treat ICBC customers and who have met ICBC's vendor number requirements may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports​ directly to ICBC.​

Note: Social workers providing counselling services are exempt from GST and must invoice for sessions using the manual invoicing and document submission​. 

Immediate family members may be eligible for grief couns​​​​elling support to cope with the loss of their loved one involved in a crash that occurred May 1, 2021, or later. Invoices for these counselling sessions must be submitted using the manual billing and document submission process.

Report templates

Treatment guidelines

Counsellors are expected to assess patients and determine their treatment plans in accordance with the guidelines and practice standards of their association.

Refer to the Minor Injury Regulation made under the Insurance (Vehicle) Act when treating a patient with an injury listed in sections 3 or 4. in the Diagnostic and Treatment Protocols​.

Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the pr​imary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.