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Do you provide counselling treatments to customers injured in a car crash? Here are a few things you should know.

In order for ICBC to consider funding counselling services, you will need to hold a relevant master’s degree and be a professional member in good standing of an association whose members provide counselling.

Changes to invoicing and reporting

ICBC has simplified the way you request and invoice for treatment through our new web-based application, also known as the Health Care Provider Invoicing and Reporting (HCPIR) application. In order to use the HCPIR, a vendor number is required.

If you have been paid by ICBC before, you likely already have a vendor number. To find out how to locate your vendor number, please visit our Invoicing and reporting page. If you do not already have a vendor number or you need to make changes to your information, visit our Vendor number page.

Reporting requirements and fees have changed. Report templates are available on the Reports page.

Treatment guidelines

​Counsellors are expected to assess patients and determine their treatment plans in accordance with the guidelines and practice standards of their association or college.

As of April 1, 2019, when treating a patient with an injury listed in sections 3 or 4 of the Diagnostic and Treatment Protocols in the Minor Injury Regulation made under the Insurance (Vehicle) Act, a health care practitioner must educate the patient with respect to the following:

(1) (a) if applicable, the desirability of an early return:

a. to the activities the patient could perform before the injury, or

b. to the patient's employment, occupation or profession or the patient's training or education in a program or course;

(b) an estimate of the probable length of time that symptoms will last;

(c) the usual course of recovery;

(d) the probable factors that are responsible for the symptoms the patient may be experiencing;

(e) appropriate self-management and pain management strategies.

(2) When treating a pain syndrome and a psychological or psychiatric condition, a health care practitioner must identify comorbid conditions, if applicable.

Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.


Effective April 1, 2019, the provincial government has updated the treatment fees that ICBC will cover for care and treatment after a crash. This has been outlined in the Insurance (Vehicle) Act and is highlighted in the table below.

Fee table

​Initial visit and report​$210.00 (billable once)
​Standard treatment​$120.00 per treatment
​Pre-authorized number of treatments​12 (within 12 weeks of the date of the accident causing the injury)
​Reassessment report (upon request)​$50.00

These fees apply to all treatments administered on or after April 1, 2019, regardless of the date of the accident that caused the injury.

*The initial visit fee includes the assessment and treatment provided that day. A standard visit is not to be charged for the date the initial visit took place.


  • ICBC customers who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage.
  • Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.
  • In the case of a no-show, the clinic's no-show and cancellation policies should apply. ICBC will not pay for no-show appointments.

Report templates

You can find out more information about submitting reports and access the initial assessment and reassessment report templates on the Reports page. We've also created a Counsellor report completion guide to help you navigate these reports.

Contact & support

The Health Care Inquiry Unit (HCIU) is available to address questions Monday-Friday, 8:30 a.m.-4 p.m. PST

  • Lower mainland: 604-587-7150
  • Toll free: 1-888-717-7150

For additional support and information, visit the Support and resources page.

Webinar recording

To help you navigate through the changes, a webinar for counsellors was hosted on Friday, March 15, 2019, at 9 a.m. The webinar covered fees, invoicing & reporting, contact & support, learning resources, scenarios, and an open Q&A.

If you were unable to attend, you can listen to a recording of the webinar.

If you attended the webinar or watched the recording, please share your feedback with us.