Managing your ICBC portal PIN

A unique PIN is associated with each vendor account.

Protect your PIN

It is the vendor’s responsibility to ensure that only appropriate authorized staff use the PIN. Any confirmed or suspected breach in confidentiality or unauthorized use must be brought to ICBC’s attention immediately.

Monitoring your login activity

As a security measure, login activity will be tracked and will be available for you to view via your application. The data will be refreshed weekly.

We’ll send you an email to remind you when the data is refreshed so you can review the activity and export the data for your records. Or, you can check your login activity now:

• Health care partners – Check your login activity (login required)

• Towing partners – Check your login activity (login required)

Resetting your PIN

For your security, PINs will be automatically reset twice a year (in April and October, starting October 1, 2021​). We’ll send you your new PIN by email.

You can also ask for it to be reset - for example, if you have forgotten it or have had a change in staff.

Need to reset your PIN now?

Alternatively, contact us on the details below to request a PIN reset.

Your PIN email address

We need an email address so that we can send you communications about your PIN, such as when it has been reset.

Need to change the email address associated with your PIN? Contact us on the details below.

Contact us

If you have questions or concerns about your PIN, contact us:

Health care partners

Call our Health Care Inquiry Unit, Monday to Friday, 8:30am to 4:00pm:

• Lower Mainland: 604-587-7150

• Toll-free: 1-888-717-7150

Towing partners

Call ICBC Supplier Programs, Monday to Friday, 7:00am to 3:30pm:

• Lower Mainland: 604-777-4513

• Toll-free: 1-877-921-3311