As the COVID-19
pandemic develops, we continue to review and adjust the steps we’re taking to
support the health and safety of our employees, customers and partners.
Our business continuity response teams continue to assess the COVID-19 situation and identify impacts to employees, our business operations and our customers. ICBC will quickly act to implement protocols as public health orders change and will provide you with those details.
Find out more about ICBC’s COVID-19 response.
Letter from Greg Beauregard regarding end of temporary COVID-19 policies (September 7, 2021)
COVID-19 update (January 2022)
The health and safety of customers and partners is a top priority for us. We're following the advice of provincial health officials and are working to support best practices in clinical care. As such, until further notice, telehealth services will be temporarily funded on an as-needed basis to support the delivery of essential services to our customers. Telehealth services must be provided in accordance with each health care provider's respective telehealth policy.
If you have ICBC approval for treatment, please continue to treat your clients according to the provincial government and your association and college's guidelines. Separate approval is not required if you are transitioning a client from telehealth to in-person sessions.
Restoration of health care services
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