As the COVID-19
pandemic develops, we continue to review and adjust the steps we’re taking to
support the health and safety of our employees, customers and partners.
Our business continuity response teams are meeting daily to assess the situation and identify impacts to employees, our business operations and our customers. As the situation develops locally and the risk level changes, we will quickly act to implement additional protocols and provide you with those details.
A message from our CEO to partners.
Find out more about ICBC’s COVID-19 response.
Download ICBC's COVID-19 (coronavirus) poster.
Letter from Rob Wilson to health services stakeholders (April 14, 2020)
Letter from Rob Wilson to physicians (April 14, 2020)
The pre-authorized treatment period has been extended until July 31, 2020, or 12 weeks from the date of the crash causing the injury, whichever is later. Please note the number of treatments has not increased. This extension of the pre-authorized treatment period applies to in-person and telehealth sessions for clients involved in a crash on or after December 20, 2019.
If you have ICBC approval for treatment, please continue to treat your clients according to the provincial government and your association and college's guidelines. Separate approval is not required if you are transitioning a client from telehealth to in-person sessions.
Restoration of health care services
This graph compares the overall claims counts for the current year (2020) to the prior year (2019). To capture volume changes in part due to the COVID-19 pandemic, the graph will be updated every other week.
Overall claims counts refers to all created claim types which includes, but is not limited to property, injury, collision, glass, and commercial, etc.
Note: Information from previous weeks may be adjusted as the data gets updated.