For all claims, you can make a request for information under the Freedom of Information Act and Protection of Privacy Act.
ICBC always protects your personal information from improper use. Our information and privacy department ensures we meet our obligations under the Freedom of Information and Protection of Privacy Act.
To make a Freedom of Information request, follow these steps:
You can ask your adjuster about the information being used to assess your claim.
If after reviewing the information you're still not satisfied, ask to speak to the manager about your claim.
If, after reviewing your file information from your adjuster and the manager, you're still not satisfied, request under Freedom of Information to receive and review your file information.
Mail or fax your request to:
ICBC Privacy & Freedom of Information 151 West EsplanadeNorth Vancouver BC V7M 3H9
Learn more about making an information request.