If you don't agree with your adjuster's assessment of fault for a crash, you can have your case reviewed.
To have your case reviewed, follow these steps:
First, ask to talk to your adjuster's manager. The manager must be involved to resolve your dispute.
The manager reviews your case. If appropriate, the manager can change an assessment of fault.
If you still don't agree with the assessment of fault, you may be eligible for a Claims Assessment Review (CAR).
There is a 60-day time limit to apply for the CAR dispute process.
You can dispute the fault assessment in small claims court or the Civil Resolution Tribunal (CRT). The CRT is an online dispute resolution service that can quickly resolve disputes around claims.
If a judge or CRT tribunal member makes a decision and changes a fault decision, we will adjust your fault assessment to match the ruling.
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