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How COVID-19 affects your ICBC services

(updated November 19th)

As the COVID-19 pandemic develops, we continue to review and adjust the steps we’re taking to support the health and safety of our employees, customers and partners.

Masks are mandatory when visiting an ICBC location. We may refuse entry or service for not wearing a mask.

Please do not attend an office if you:

  • have traveled outside of Canada within the last 14 days
  • have been in close contact with anyone who has been diagnosed with COVID-19 (Coronavirus) within the last 14 days
  • have symptoms of COVID-19 such as respiratory illness or difficulty breathing, a fever greater than 38.0ᴼC (100.4ᴼ F) or a cough
  • have been asked to self-isolate for 14 days

Scroll down for the latest information on all affected ICBC services.

Affected ICBC services:

​Helpful numbers and links

We’ve made it easier to access ICBC services during the pandemic.

Driver licensing:

Claims:

Insurance renewals and purchases:

Questions about insurance or other urgent matters:

  • Call 1-800-663-3051 or 604-661-2800.

Autoplan Payment Plan deferral:

  • Apply for a deferral using our online request form  before 6pm on the business day before your payment is due.
  • For additional support:
    • Call 604-661-2723 or 1-800-665-6442.
    • Email accountservices@icbc.com, including your phone number and your driver licence number or licence plate number

 

ICBC releases report on the impact of COVID-19

The COVID-19 pandemic has resulted in a variety of impacts on ICBC and our customers. Read our reportfor a more detailed look at the financial impacts since the public health emergency was declared, including data on claims, premium revenue and investments.

Read the announcement via the B.C. Government's news release.

External resources