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​Fairness commissioner

The fairness commissioner gives you another opportunity to be heard if your issue hasn't been resolved through a manager or the customer relations team.  

Peter Burns, Q.C. is ICBC's fairness commissioner. He assesses complaints from a neutral, fairness perspective to decide whether you've been treated fairly based on our policies and procedures.

Mr. Burns was appointed as fairness commissioner because of his experience and expertise in the legal field. He was appointed Queen's Counsel in 1984 and was formerly a professor at the University of British Columbia, where he was Dean of Law from 1981-1992.

On July 12, 2021, the B.C. government appointed Michael Skinner as the new ICBC Fairness Officer

Mr. Skinner is working on establishing the processes for the Fairness Officer to receive concerns, along with a new website for the Fairness Officer. The Fairness Officer expects to be up and running before the end of the year.

What can the fairness commissioner do?

The fairness commissioner could:

  • Help you understand and/ or resolve your issue with ICBC
  • Make recommendations to ICBC to resolve your complaint
  • Recommend mediation or arbitration (if necessary)
  • Dismiss the complaint.

What can't the fairness commissioner review?

There are some issues that are outside the fairness commissioner's jurisdiction, including:

  • Disputes about the amount of a final payment or the assessment of fault for a crash
  • The issuance of traffic tickets
  • Complaints regarding a court decision or an issue that's being disputed in court
  • Complaints about the action of lawyers
  • Complaints that may be resolved by RoadSafetyBC, Human Rights Commission or another government agency.

How to submit your request

Before writing to the fairness commissioner, make sure you've gone through the earlier steps in our fairness process. You can submit your request online or by mail.

If you mail in your request, include your:

  • contact information, including full name, phone number, and address
  • driver licence number and licence plate
  • claim number, if applicable, and
  • documentation to support your issue.

Mailing address:

Attn: ICBC Fairness Commissioner
151 West Esplanade, Room 118
North Vancouver BC
V7M 3H9

More information

Please read the fairness commissioner terms of reference. If you have questions or would like to follow up on your submission, please contact us.      

Fairness commissioner annual reports