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Privacy and Fair Practices department
Our Privacy and Fair Practices department provides two main services: customer relations and review services, and handling information and privacy requests.
1. Customer relations and review services is responsible for coordinating the resolution of complaints and inquiries from customers directly and through intermediaries such as:
- B.C.’s Office of the Ombudsman
- MLA constituency offices
- Stakeholder and consumer advocacy groups
Advisors in Privacy and Fair Practices can:
- Explain our products and services
- Help you understand reasons for specific decisions and actions
- Refer you to available remedies you may not know about or have not tried
- Investigate concerns that a decision or procedure was unfair and, if warranted, help resolve them
Privacy and Fair Practices
151 West Esplanade
North Vancouver BC V7M 3H9
Phone: 604-661-6210
Toll free: 1-800-445-9981
Fax: 604-661-2896
E-mail
2. The Information and Privacy department ensures that ICBC meets its obligations under the Freedom of Information and Protection of Privacy Act.
Information officers in this department respond to:
- Information requests
- Privacy complaints