For answers to many common questions about ICBC, see our frequently asked questions.

Note: To protect your privacy, for questions or concerns about a driver's licence or insurance claim, please contact us by phone or regular mail.

For general questions or feedback, please contact us by phone, e-mail, or by regular mail.

ICBC locations and hours of service

Head office

151 West Esplanade
North Vancouver, B.C. V7M 3H9
604-661-2800

Hours: 8:15 a.m. - 4:30 p.m., Monday to Friday

Closed Saturday, Sunday and statutory holidays

Other locations

Claim centres
Driver licensing offices

Disputes & claims concerns

For information on our fairness process and how to dispute, call us at 604-661-2800 or toll-free at 1-800-663-3051, or refer to our Steps to Fairness.

Reporting a new claim?

Please phone ICBC's Dial-A-Claim centre. Wherever you are, we're ready to take your call 24 hours a day, every day.

Lower Mainland: 604-520-8222
Elsewhere in B.C.: 1-800-910-4222
Outside B.C.: 1-800-910-4222

More information about reporting a claim

ICBC bills & refunds

Please call Customer Service (Accounts):

Lower Mainland: 604-661-2800

Elsewhere in B.C. and in the U.S.: 1-800-663-3051

ICBC insurance services

Contact your local Autoplan broker for most insurance services, including:

buying, renewing or cancelling a policy
changing your coverage
plates and registration

If you have concerns about your Claim-Rated Scale (CRS) position, please call Customer Contact at 604-661-2800 in the Lower Mainland, or 1-800-663-3051 outside the Lower Mainland.

Are you in a remote location or outside B.C.?

Reporting a hit-and-run or fraud

To report a hit-and-run that you've witnessed, or to report other fraudulent behaviour:

TIPS Lower Mainland: 604-661-6844

TIPS B.C. Line: 1-800-661-6844

Driver licensing & graduated licensing for new drivers

See Getting Licensed for more information.

If you still have questions, you can call:

Greater Victoria: 250-978-8300

Elsewhere in B.C.: 1-800-950-1498

Road tests

Ready to take a road test for a Class 5, 6, 7, 8 or commercial-class licence? Here's how to book your road test appointment.

Vehicle damage & claims history

For a small fee, you can find out the damage or claims history of a vehicle you're thinking of buying. This link will explain your options before you buy.

To purchase, please call:

Lower Mainland: 604-661-2233

Elsewhere in B.C.: 1-800-464-5050

All other enquiries

Lower Mainland: Phone 604-661-2800, or send a fax to 604-646-7400.

Elsewhere in B.C., Canada and the U.S.: 1-800-663-3051, or send a fax to 604-661-2896.

ICBC.com