Cost of a claim

• If I make a claim, will I lose my discount/pay more for my insurance?
• Do I get a "free" accident?
• How does ICBC determine who is at fault?
• Why do I have to pay a deductible when the accident wasn't my fault?
• I have private insurance coverage. How will my accident affect my ICBC premium?
• If I have more than one claim during the term of a policy, how much more will I have to pay for insurance?

Cost of a claim—avoiding

• What will happen if I don't renew my insurance after an at-fault claim?
• Can I avoid higher premiums if I don't repair my vehicle?

Renting a car—while mine is repaired

• Can I get a rental car?
• What kind of rental car can I get and what is the mileage allowance?
• What if I damage the rental car?
• Will ICBC pay for taxis or buses ?

Renting a car—how to

• How do I arrange and pay for a rental car?
• Which rental car companies can I use?
• Can I pay by credit card?
• Do I need to buy special insurance?

Going to a claim centre

• My vehicle isn't damaged. Why do I have to go in to a claim centre?
• Where is the nearest ICBC claim centre?
• Why do I have to go to a claim centre before getting my vehicle repaired?

Claim centre appointments

• How do I change my claim appointment?
• Who should go to the appointment?
• I missed my claim appointment. What should I do?

Making a claim

• How do I make a claim?
• What if the other motorist involved in a crash doesn't report it?
• What if I had an accident (or other kind of loss) outside B.C.?
• Do I have to call the police?

Windshield & glass claims

• How do I get my windshield/glass repaired after business hours or on weekends?
• How do I get glass repaired outside of B.C.?
• Will I get new or used glass?
• My windshield (or other glass) is broken. How do I make a claim and get it repaired?

Badly damaged or written-off vehicles

• Why is my vehicle being written off?
• My vehicle was too damaged to drive. What will happen to it?

Vehicle damage estimates

• How does ICBC calculate my vehicle's value?
• Why is my car being towed to Coquitlam for a damage estimate?

Cash settlements

• Can I get a cash settlement instead of having my vehicle repaired?

Getting my vehicle repaired

• Where can I take my car for repairs?
• What is Express Repair?
• I'm not happy with the repairs to my vehicle. What can I do?
• How can I get my vehicle repaired outside of B.C.?
• I'm selling my car but it hasn't been repaired yet. Can the new owner get the repairs done instead?

ICBC c.a.r. shops

• What is an ICBC-accredited c.a.r. shop?
• Do c.a.r. shops have courtesy cars?
• Can I get my vehicle repaired at a facility that isn't an ICBC-accredited C.A.R. SHOP?